TECHNICAL RELATIONSHIP MANAGER

S&P Global, Inc.; Islamabad; Hybrid; PKR 2,232,000 - 3,125,000; Full time

Job summary

S&P Global is seeking a Technical Relationship Manager to lead strategic account initiatives for Capital IQ solutions. You will serve as the single point of contact for complex technical questions and escalations, coordinating with product, tech support, and enterprise teams to ensure client success.

You will drive white-glove service, conduct technical reviews, and oversee deployment of new platforms and Excel plugins.

Qualifications

• 3+ years of experience in client service, service desk, technical project management, or a technical setting.
• Proficiency in technology within a corporate environment, including computer applications and Windows operating systems, with basic understanding of the finance industry.
• Excellent written and verbal English communication skills.
• External candidates must attend at least one in-person interview at the nearest S&P Global office before an offer.

Responsibilities

• Manage a portfolio of Strategic Accounts as the dedicated Technical Relationship Manager for Capital IQ Solutions initiatives and escalations.
• Collaborate with Account Directors and Relationship Managers, leveraging product management, enterprise, product dev, and tech support to resolve technical issues and implement strategic initiatives.
• Provide exceptional White Glove service to Strategic Accounts to support user growth and protect renewals.
• Conduct regular Technical Account reviews and liaise with enterprise IT and Market Data contacts to address service gaps.
• Lead deployment of new platforms and updated Excel plugin versions, coordinating with client IT and Market Data contacts for smooth adoption.
• Office presence required minimum 2 days per week.

Skills

Client service experience

English communication

Technical proficiency

Tools

Excel

Job description

About the Role:

Grade Level (for internal use):

09

The Team: The Technical Relationship Management team is responsible for proactively working with Strategic Accounts globally, with the prime goal of being a single point of contact for all technical questions and/or firm-wide issues and interactions at the Account - for S&P Global stakeholders as well as Client stakeholders.

Responsibilities and Impact:

• Manage a portfolio of Strategic Accounts, serving as the dedicated Technical Relationship Manager for all Capital IQ Solutions technical initiatives and escalations, taking accountability for individual and team targets in a globally visible role.
• Collaborate effectively with Account Directors and Relationship Managers, leveraging S&P Global's expert resources (Product Management, Enterprise, Product Dev, Tech Support) to swiftly resolve varied and non-routine technical issues and implement strategic initiatives.
• Deliver exceptional "White Glove" service to Strategic Accounts, actively supporting user and usage growth to ensure that technology challenges do not negatively impact account renewals.
• Conduct regular, comprehensive Technical Account reviews and proactively liaise with enterprise-level IT and Market Data contacts to identify and address service gaps, providing guidance and clarification to support quality work.
• Lead the deployment of new platforms and updated Excel plugin versions, taking ownership with client IT and Market Data contacts to ensure seamless product packaging and trouble-free adoption.
• All employees are required to work from the office a minimum of 2 days per week.

What We’re Looking For:

Basic Required Qualifications:

• An S&P Global employee at this level would typically have 3+ years of experience in client service, service desk, technical project management, or a technical setting.
• Demonstrated proficiency in technology within a corporate environment, including computer applications and Windows operating systems, complemented by a basic understanding of the finance industry.
• Excellent written and verbal English communication skills, adept at interpreting or clarifying technical information to aid understanding.
• We require all external candidates who reach the final stage of our interview process to attend at least one in-person interview, which is ordinarily at your nearest S&P Global office. This must be completed before we can proceed to an offer.

Additional Preferred Qualifications:

• demonstrates active listening and collaboration, participating in team goals and seeking to understand diverse perspectives.
• Proven ability to prioritize tasks effectively and adapt to changing circumstances, leveraging past experience to identify appropriate courses of action.
• A curious mindset with an appetite for providing superb customer service and bringing new ideas to the forefront to meet team goals.

About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, andmake decisions with conviction. www.spglobal.com/marketintelligence

What’s In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We’re more than 35,000 strong worldwide so we’re able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

Throughout our history, the world’s leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you cantake care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported [e-mail]. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activityhere.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: [e-mail] and your request will be forwarded to the appropriate person.

US Candidates Only: Know Your Rights: Workplace discrimination is illegal

Location: Islamabad, Pakistan