Associate Client Success Manager - Portfolio Accounts

i2c Inc; Lahore; On-site; PKR 1,200,000 - 1,800,000; Full time

Job summary

i2c Inc is seeking an Associate Client Success Manager (Portfolio) to own the day-to-day success, satisfaction, and growth of a high-volume book of Portfolio accounts across multiple time zones. You will work within a pod that shares responsibility with Technology Account Management and Implementations teams to deliver scalable, proactive service and protect revenue.

The role emphasizes strong communication, project management, and the ability to build trusted relationships from executives to

Qualifications

• Bachelor's degree in business, finance, technology, or related field.
• 2–5 years in client-facing account management, client success, or relationship roles.

Responsibilities

• Own the success, satisfaction, and retention of a high-volume portfolio.
• Deliver proactive engagement at scale, prioritizing by opportunity and risk.
• Be responsive and communicative on client requests; set expectations and close the loop.
• Drive revenue growth and secure on-time renewals; surface expansion opportunities.
• Support renewal and pricing conversations and negotiations.
• Manage client deliverables with strong project management; keep records current.
• Partner daily with Technology Account Manager and Implementations team.
• Build trusted relationships across the client organization, from C-suite to operations.
• Monitor client health and act on churn or satisfaction risk.
• Maintain records in the CMD.
• Contribute to portfolio pod goals for satisfaction, retention, growth.

Skills

Communication

Project management

Relationship building

Renewals & negotiations

Team collaboration

Education

Bachelor's degree in business, finance, technology, or related field

Job description

Job Description

As a critical part of i2c's Global Client Success team, the Associate Client Success Manager (Portfolio) helps owns the day-to-day success, satisfaction, and growth of a high-volume book of Portfolio accounts, working hours aligned to assigned clients' time zones. Within a pod that jointly owns its book alongside Technology Account Management, the Associate delivers efficient, repeatable, consultative and exceptionally responsive service at scale, protecting and growing revenue, securing renewals, and building relationships from executive sponsors to daily operational contacts.

• Own the success, satisfaction, and retention of a high-volume portfolio of assigned accounts within the pod.
• Deliver efficient, repeatable, and proactive engagement at scale, prioritizing effort by opportunity and risk.
• Be exceptionally responsive and communicative on every client request; set expectations and close the loop.
• Drive revenue growth and secure on-time renewals across the portfolio; surface expansion and cross-sell opportunities.
• Support renewal and pricing conversations and negotiations.
• Manage client deliverables with strong project management; keep account records and plans current.
• Partner daily with the account's Technology Account Manager (the technical and operational owner) and with the Implementations team to deliver for the client.
• Build and foster trusted relationships across the client organization, from the C-suite to day-to-day operational contacts.
• Monitor client health across the portfolio and act early on churn or satisfaction risk.
• Maintain accurate records in the Client Management Database (CMD) including interactions, contacts and account plans.
• Contribute to the Portfolio pod's shared goals for satisfaction, retention, and growth.

What we are Looking For:

• Education: Bachelor's degree in business, finance, technology, or a related field.
• Experience: 2 to 5 years preferably client-facing account management, client success, or relationship role, ideally in payments, card issuing or processing, banking, fintech, or SaaS.

We are looking for

• Education: Bachelors degree in business, finance, technology, or a related field.
• Experience: 2 to 5 years preferably client-facing account management, client success, or relationship role, ideally in payments, card issuing or processing, banking, fintech, or SaaS.

Skills

• Exceptional written and verbal communication skills and strong professional presence.
• Strong project management skills; highly organized, executional, and detail-oriented.
• A proactive, ownership mindset and a genuine drive for client satisfaction and success.
• Demonstrated ability to build trusted relationships across multiple levels of a client organization.
• Commercial awareness, with exposure to renewals, pricing, or growth conversations and sound negotiation instincts.
• Comfortable working as part of a team that jointly owns a book of accounts.