Associate Client Success Manager - Strategic & Key Accounts

i2c Inc; Lahore; On-site; PKR 1,800,000 - 2,800,000; Full time

Job summary

i2c Inc. is seeking an Associate Client Success Manager for Strategic & Key Accounts to own day-to-day success, satisfaction, and growth of a set of major accounts.

The role aligns working hours to client time zones and requires a consultative, highly organized partner capable of building relationships from the C-suite to daily operations. You will drive renewals, identify expansion opportunities, and support negotiations with the pod lead while coordinating with Technology Account Management

Qualifications

• Bachelor's degree in business, finance, technology, or a related field.
• 2 to 5 years of experience, preferably client-facing roles in payments, card issuing/processing, banking, fintech, or SaaS.
• Experience in account management or client success is preferred.

Responsibilities

• Be exceptionally responsive and communicative on every client request; set clear expectations and close the loop.
• Drive revenue growth and secure on-time renewals; identify expansion and cross-sell opportunities and partner to advance them.
• Support renewal, pricing, and commercial negotiations alongside the pod lead.
• Lead client deliverables end to end with strong project management; keep the account plan current and accurate.
• Partner daily with the account's Technology Account Manager and Implementations team to deliver for the client.
• Build and foster trusted relationships across the client organization, from the C-suite to day-to-day operational contacts.
• Prepare for and support quarterly business reviews; monitor client health and act early on any signs of risk.
• Act as an advocate for the client inside i2c, marshaling Product Operations, Implementations, and Support to get things done.
• Maintain accurate records in the Client Management Database (CMD), including interactions, contacts, and account plans.
• Contribute to the pod's shared goals for client satisfaction, retention, and revenue growth.

Skills

Communication

Project management

Ownership mindset

Client relationships

Negotiation

Team collaboration

Education

Bachelor's degree

Job description

Associate Client Success Manager - Strategic & Key Accounts

As a critical part of i2c's Global Client Success team, the Associate Client Success Manager helps own the day-to-day success, satisfaction, and growth of a set of Strategic and Key accounts, working hours aligned to assigned clients' time zones. Within a pod that jointly owns its book alongside Technology Account Management, the Associate is a consultative, relentlessly responsive, highly organized partner to the client, building trusted relationships from the C-suite to daily operational contacts, protecting and growing revenue, and securing renewals.

Own the day-to-day relationship, satisfaction, and success of an assigned set of accounts within the pod, which jointly owns its book.

• Be exceptionally responsive and communicative on every client request; set clear expectations and close the loop.
• Drive revenue growth and secure on-time renewals; identify expansion and cross-sell opportunities and partner to advance them.
• Support renewal, pricing, and commercial negotiations alongside the pod lead.
• Lead client deliverables end to end with strong project management; keep the account plan current and accurate.
• Partner daily with the account's Technology Account Manager (the technical and operational owner) and with the Implementations team to deliver for the client.
• Build and foster trusted relationships across the client organization, from the C-suite to day-to-day operational contacts.
• Prepare for and support quarterly business reviews; monitor client health and act early on any signs of risk.
• Act as an advocate for the client inside i2c, marshaling Product Operations, Implementations, and Support to get things done.
• Maintain accurate records in the Client Management Database (CMD), including interactions, contacts, and account plans.
• Contribute to the pod's shared goals for client satisfaction, retention, and revenue growth.

What we are Looking For

• Education: Bachelor's degree in business, finance, technology, or a related field.
• Experience: 2 to 5 years, preferably client-facing account management, client success, or relationship role, ideally in payments, card issuing or processing, banking, fintech, or SaaS.

Skills

• Exceptional written and verbal communication skills and strong professional presence.
• Strong project management skills; highly organized, executional, and detail-oriented.
• A proactive, ownership mindset and a genuine drive for client satisfaction and success.
• Demonstrated ability to build trusted relationships across multiple levels of a client organization.
• Commercial awareness, with exposure to renewals, pricing, or growth conversations and sound negotiation instincts.
• Comfortable working as part of a team that jointly owns a book of accounts.