Assistant Manager

Indus Hospital; Muzaffargarh; On-site; PKR 1,000,000 - 1,600,000; Full time

Job summary

Indus Hospital is seeking an Assistant Manager to oversee Quality & Monitoring Directorate. The role focuses on establishing and maintaining quality management systems, monitoring regulatory compliance, and leading JCIA-related initiatives under supervision.

Collaboration with clinical teams will drive patient safety improvements and data-driven decision making. The position demands strong supervisory experience, healthcare education, and a commitment to continuous quality improvement across

Qualifications

• MBBS, BDS, Pharm-D, BScN or related healthcare degree.
• Master's in Healthcare Management (MBA/MHA) or Public Health preferred.
• Diploma or Certification in Healthcare Quality preferred.

Responsibilities

• Develop, implement and maintain quality management systems.
• Monitor quality indicators and ensure compliance with regulations.
• Lead JCIA-related initiatives under supervision of Head of Department.
• Collaborate with clinical teams to improve patient safety and processes.
• Analyze patient care processes to identify improvement opportunities.
• Maintain documentation and records for credentialing, privileging, and audits.
• Provide training on quality improvement methodologies to staff.

Skills

Quality management

Regulatory compliance

Data analysis

Patient safety

Training programs

Stakeholder liaison

Team supervision

Education

MBBS

BDS

Pharm-D

BScN

MBA/MHA in Healthcare Management

MPH/MSPH

Diploma or Certification in Healthcare Quality

Job description

Assistant Manager - Quality & Monitoring Directorate

Experience

Minimum 04 years of relevant experience with Masters including atleast 01 years in supervisory capacity "OR" Minimum 06 years of relevant experience with Bachelors including at least 02 years in supervisory capacity.

Education

MBBS, BDS, Pharm-D, BScN, Bachelor's degree in Healthcare or a related discipline. A Master's degree in Healthcare Management (MBA/MHA), Public Health (MPH/MSPH), Quality Management / TQM, Epidemiology, or similar relevant discipline will be preferred. Diploma or Certification in Healthcare Quality will be preferred.

Last Date

11-Oct-2026

Job Description

A. QUALITY MANAGEMENT & REGULATORY COMPLIANCE:

• Assist in the development, implementation, and maintaining of quality management systems.
• Assist in the implementation of establish performance metrics and monitor quality indicators to ensure compliance with healthcare regulations and standards.
• Assist in the institutional initiatives to meet International quality standards by implementing defined policies and audit performance improvement of different departments of the hospital.
• Assist Head of Department / Manager QMD, primarily in JCIA related initiatives and facilitate under supervision staff in conducting JCIA related tracers.
• Develop strategies to ensure maintenance and sustainability of the hospital wide compliance to the goals and objectives of the regulatory bodies and/or Joint Commission.
• Ensure adherence to local, state, and federal regulations, including those set by health commissions and accreditation bodies.
• Facilitate clinical governance processes to improve patient safety and care outcomes.
• Collaborate with clinical teams to analyze patient care processes and identify areas for improvement.
• Supervise periodic reviews of departmental quality systems to ensure compliance to applicable standards.

B. EMPLOYEE DEVELOPMENT & PERFORMANCE MATRIX:

• Under the supervision conduct training programs for staff on quality improvement methodologies and patient safety practices.
• Responsible for orientation of new staff employed in Quality Improvement and Patient Safety Department.
• Assist in preparation of policies, procedures, manuals of clinical and non-clinical departments.
• Facilitate in maintaining Credentialing and Privileging Records.
• Foster a culture of continuous improvement and accountability among all staff members.
• Serve as a liaison between healthcare providers, administrative staff, and external stakeholders to promote quality initiatives.
• Engage with physicians, managers, and staff to facilitate discussions on quality improvement projects and patient safety initiatives.

C. RISK MANAGEMENT:

• Provide support to end users in maintenance and analysis of the "Incident Reporting System".
• Identified risk are properly analyzed to identify root causes of system failures and enhance system performance through process improvement and formulate reports.
• Design and support the implementation of solutions to eliminate recurring failures and improve system performance.
• Development of Risk Register at all the facilities.

D. DATA ANALYSIS & REPORTING:

• Analyze data related to patient outcomes, safety incidents, and quality metrics to inform decision-making.
• Prepare reports and presentations for senior management on quality improvement initiatives and outcomes.
• Perform periodic reviews of departmental quality systems to ensure compliance with applicable standards, and QMD indicators.
• Ensure the validity of data and quality related KPI's and compliance of all departments on regular basis.
• Implement the defined strategies to ensure the maintenance and sustainability of hospital-wide compliance to the goals and objectives of the PHC and other regulatory bodies.
• Draft data driven plans related to the area of assignment (e.g. Risk Management, Quality Improvement, Data analysis, etc.).

E. PATIENTS COMPLAINTS, CONCERNS & ISSUES:

• Maintain established departmental policies and procedures, objectives, & quality management program
• Provide expert guidance to patients and their attendants, addressing concerns and facilitating solutions to enhance their experience.
• Assist in the developing and implementing strategies aimed to improving patient convenience across all public interface counters in collaborating closely with consultants, physicians, and departmental managers for giving better services to the patients and solve their problems.
• Work to deliver superior services and resolve patient issues effectively.
• Compile and analyze departmental statistics, attend meetings as required, and keep the Head of Department informed about ongoing activities, complaints, and significant issues.

F. OTHER TASKS & RESPONSIBILITIES:

• Represent the department in different forums as and when needed.
• Carry out 06 monthly and yearly analysis for complaints, in specific, and other data as per need.
• Perform any other task assigned by the Head of Department and/or by the management that is commensurate with your knowledge and skills.

Note: Indus Hospital & Health Network is an employer that does not tolerate Sexual Exploitation and Abuse. All potential candidates will be subjected to rigorous background checks and controls.