Officer-Karachi Based

Indus Hospital; Karachi Division; On-site; PKR 900,000 - 1,800,000; Full time

Job summary

Indus Hospital seeks an Officer based in Karachi to support quality improvement and patient safety initiatives. The role focuses on monitoring quality programmes, analyzing indicators, and recommending system enhancements to promote patient safety and continuous quality improvement.

The candidate should have 1–2 years of experience in healthcare quality or accreditation and preferably an MBBS/BDS/BS Nursing degree, with strong communication and proficiency in Microsoft Office.

Qualifications

• 1–2 years of relevant experience in Quality Management, Patient Safety, Healthcare Quality, or Hospital Accreditation.
• Preferably MBBS, BDS, BS Nursing (BSN), or related degree.
• Should be proficient in Microsoft Office.

Responsibilities

• Conduct Patient Safety Walk Rounds in clinical and non-clinical departments to identify risks and opportunities for improvement.
• Monitor, analyse, and report on clinical practices, operational processes, incident reporting, and environmental factors from a patient safety perspective.
• Develop, implement, maintain, and improve the Patient Feedback and Complaint Management System across all IHHN campuses.
• Plan and conduct patient satisfaction surveys, analyse findings, and present reports with recommendations to support service improvement.
• Prepare and consolidate monthly and quarterly Quality Management reports for assigned facilities, including compliance monitoring and performance analysis.
• Coordinate and participate in internal quality audits and follow up on corrective and preventive actions.
• Facilitate awareness sessions and training on quality improvement methodologies, accreditation standards, patient safety, and related initiatives.
• Maintain quality databases, monitor quality indicators, and support continuous performance improvement projects.

Skills

Communication

Interpersonal skills

Quality improvement tools

Patient safety standards

Healthcare accreditation requirements

Education

MBBS/BDS/BS Nursing or related degree

Tools

Microsoft Office

Job description

Officer-Karachi Based - Quality Improvement & Patient Safety

Experience

1–2 years of relevant experience in Quality Management, Patient Safety, Healthcare Quality, or Hospital Accreditation.

Education

Preferably MBBS, BDS, BS Nursing (BSN), or related degree

Last Date

05-Oct-2026

Job Description

Quality and Monitoring

Job Summary:

The Quality Officer, in coordination with the team, is responsible for supporting quality improvement and risk mitigation initiatives across the organisation. The role involves monitoring quality management programmes, analysing quality indicators and data, identifying opportunities for improvement, and recommending system enhancements to promote patient safety and continuous quality improvement.

Key Responsibilities:

• Conduct Patient Safety Walk Rounds in clinical and non-clinical departments to identify potential risks and opportunities for improvement.
• Monitor, analyse, and report on clinical practices, operational processes, incident reporting, and environmental factors from a patient safety perspective.
• Develop, implement, maintain, and continuously improve the Patient Feedback and Complaint Management System across all IHHN campuses.
• Plan and conduct patient satisfaction surveys, analyse findings, and present reports with recommendations to support service improvement initiatives.
• Prepare and consolidate monthly and quarterly Quality Management reports for assigned facilities, including compliance monitoring and performance analysis.
• Coordinate and participate in internal quality audits and follow up on corrective and preventive actions.
• Facilitate awareness sessions and training on quality improvement methodologies, accreditation standards, patient safety, and other quality-related initiatives.
• Maintain quality databases, monitor quality indicators, and support continuous performance improvement projects.

Qualification & Experience

Preferably MBBS, BDS, BS Nursing (BSN), or related degree with 1–2 years of relevant experience in Quality Management, Patient Safety, Healthcare Quality, or Hospital Accreditation.

• Should have strong communication and interpersonal skills.
• Should know quality improvement tools, patient safety standards, and healthcare accreditation requirements.
• Should be proficient in Microsoft Office application

Note: “ Indus Hospital & Health Network is an employer that does not tolerate Sexual Exploitation and Abuse. All potential candidates will be subjected to rigorous background checks and controls.”