Assistant Key Account Manager Digital Commerce

Unilever PLC; Karachi Division; On-site; PKR 1,800,000 - 3,000,000; Full time

Job summary

Unilever is hiring for an Assistant Key Account Manager - Digital Commerce at Karachi Head Office. The role focuses on developing and executing customer strategies, managing B2C channels, and coordinating with ecommerce partners to drive growth on digital platforms.

The position reports to the Ecommerce Lead and requires a minimum of four years in FMCG Customer Development, with a bachelor's degree and strong cross-functional collaboration skills.

Qualifications

• Minimum 4 years' experience in Customer Development in FMCG.
• Bachelor's degree in any discipline.
• Experience working in cross-functional teams.
• Willingness to work in a fast-paced, consumer-focused environment.

Responsibilities

• Manage end-to-end P&L for B2C channel including sales targets, TTS, BMI, GM, PBO.
• Design and implement brand-wise and e-tailer strategies to deliver growth and optimize assortment.
• Build and maintain relationships with etailers and negotiate JBPs.
• Collaborate with Brand, Customer Marketing, and Finance to craft monthly business plans.
• Coordinate with data analytics to identify trends across digital media and e-tailers.
• Oversee day-to-day operations with e-commerce aggregators and distributors including supply chain alignment.
• Work with internal teams to ensure cohesive execution and timely issue resolution.
• Develop monthly promotional and discount plans and ensure SPI is intact for the brand.
• Provide platform insights and shopper trends for category planning.

Skills

Strategic thinking

Communication skills

Negotiation

Cross-functional collaboration

Education

Bachelor's degree

Tools

CRM software

Job description

Unilever is currently hiring for Assistant Key Account Manager - Digital Commerce!
Work Level: WL1

Reports to: Ecommerce Lead

Scope: Local

Location: Karachi Head Office

Terms & Conditions: Full-time

ABOUT UNILEVER

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people - we believe that when our people work with purpose, we will create a better business and a better world.

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the 'one size fits all' approach and instead we will equip you with the tools you need to shape your own future.

ABOUT THE FUNCTION

Customer Development Team serves as the growth engine for the organization and our mission is to be the number one partner for sustainable category growth powered up by Unilever’s category expertise and capabilities to serve shoppers every day and everywhere. As a function, we put people first, grow categories with our customers and execute brilliantly every day.

In Pakistan, CD continues to operate as one CD supporting the Beauty & Wellbeing, Personal Care, Nutrition and Home Care business with an impressive reach of more than 300+ distributors and 2500+ outer core workforce and with the GAP framework coming to life, we are gearing up to have a stronger than ever BG focus.

JOB PURPOSE

Unilever is the place where you can bring your purpose to life with the work that you do - creating a better business and a better world. If you are ready for developing the execution strategy, building and executing customer strategies and business plans on a category basis, implementing customer development plans and operational excellence, then this role is just for you!

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

• Manage end-to-end P&L for B2C channel including complete ownership of Sales targets, TTS, BMI, GM, PBO
• Design and implement Brand-wise, Business-group wise, and e-tailer-wise strategies to deliver sustainable growth, increase market share, and optimize assortment mix in B2C in sync with operations, campaigns and performance marketing team.
• Build and maintain effective relationships with etailers to negotiate and execute counterparts of JBPs.
• Work cross-functionally with Brand, Customer marketing, and Finance functions to craft monthly business plans including budgets, promos, campaigns, media and search based on shopper behavior.
• Work closely with the data analytics team to identify trends across digital mediums and e-tailers to optimize offerings, content, and campaign performance
• Manage day-to-day operations and strategic partnerships with e-commerce aggregators and distributors. Ensure alignment on sales targets, supply chain efficiency, and payment terms.
• Work closely with internal teams including Channels, Business Units, Finance, and Supply Chain to ensure cohesive execution of plans and timely resolution of issues.
• Build monthly promotional and discount plans, balancing target delivery and competitiveness, and ensure SPI is intact for the brand.
• Build trusted customer relationships and bring platform insights, competitor activity and shopper trends into category planning.
• Use performance data to scale what works, improve what can be better and stop low-value activity.
• Act as the category integrator across brand, CSP, media, digital, supply, finance, and ecommerce customers.

WHAT YOU WILL NEED TO SUCCEED

Experiences & Qualifications

• Minimum 4 years' experience in Customer Development in FMCG industry – preferably in sales/ key account management
• A bachelor's degree in any discipline
• Experience working in cross-functional teams.
• Embrace a high growth mindset, with strong love for consumers, shoppers and customers.
• Have experience working and leading in cross-functional teams.

Skills

Be a strategic, highly adaptable, and entrepreneurial person.

Have strong communication, negotiation and influencing skills with senior stakeholders.

Have strong financial acumen and analytical skills.

Leadership

Balance challenge with support and coaching

Able to understand the wider business context

Be an inspiration to others, motivating them to achieve their best and deliver what is needed

Critical SOL (Standards of Leadership) Behaviors

• Care Deeply
• Stay 3 Steps Ahead
• Focus on What Counts
• Deliver with Excellence

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their 'Whole Self' to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

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