Assistant Key Account Manager - Digital Commerce

Unilever; Karachi Division; On-site; PKR 1,800,000 - 2,400,000; Full time

Job summary

Unilever Karachi Head Office invites an Assistant Key Account Manager to drive digital commerce initiatives. You will own end-to-end P&L for the B2C channel, design brand and etailer strategies, and build strong relationships with e-tailers and cross-functional teams to deliver growth.

The role requires 4+ years in FMCG customer development, a bachelor’s degree, and a proactive, collaborative approach to cross-functional work. Local market focus with a full-time on-site role.

Qualifications

• Minimum 4 years’ experience in Customer Development in FMCG industry.
• Bachelor’s degree in any discipline.
• Experience working in cross-functional teams.
• Growth mindset with focus on consumers, shoppers and customers.
• Experience leading in cross-functional teams.

Responsibilities

• Manage end-to-end P&L for B2C channel and ownership of sales targets.
• Design and implement brand-wise and e-tailer strategies for growth.
• Build and maintain relationships with etailers for JBPs.
• Collaborate with Brand, Customer Marketing and Finance on monthly plans.
• Work with data analytics to identify trends and optimize offerings.
• Oversee day-to-day ops with e-commerce aggregators and distributors.
• Coordinate with Channels, Business Units, Finance and Supply Chain.
• Initiate excellence projects to drive channel efficiency.
• Create synergies with modern trade for omni-channel programs.
• Deploy flagship digital stores program to set industry standards.

Skills

Strategic thinking

Adaptability

Entrepreneurial mindset

Communication

Negotiation

Influencing

Financial acumen

Analytical skills

Education

Bachelor's degree

Job description

Assistant Key Account Manager - Digital Commerce

Function: Customer Development

Work Level: WL1

Reports to: Zain Iman (Ecommerce Lead)

Scope: Local

Location: Karachi Head Office

Terms & Conditions: Full Time Role

About Unilever

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world.

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don't believe in the 'one size fits all' approach and instead we will equip you with the tools you need to shape your own future.

Function Overview

Customer Development Team serves as the growth engine for the organization and our mission is to be the number one partner for sustainable category growth powered up by Unilever's category expertise and capabilities to serve shoppers every day and everywhere. As a function, we put people first, grow categories with our customers and execute brilliantly every day.

In Pakistan, CD continues to operate as one CD supporting the Beauty & Wellbeing, Personal Care, Nutrition and Home Care business with an impressive reach of more than 300+ distributors and 2500+ outer core workforce and with the GAP framework coming to life, we are gearing up to have a stronger than ever BG focus.

Job Purpose

Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world. If you are ready for developing the execution strategy, building and executing customer strategies and business plans on a category basis, implementing customer development plans and operational excellence, then this role is just for you!

What Will Your Main Responsibilities Be

• Manage end-to-end P&L for B2C channel including complete ownership of Sales targets, TTS, BMI, GM, PBO
• Design and implement Brand-wise, Business-group wise, and e-tailer-wise strategies to deliver sustainable growth, increase market share, and optimize assortment mix in B2C in sync with operations, campaigns and performance marketing team.
• Build and maintain effective relationships with etailers to negotiate and execute counterparts of JBPs.
• Work cross-functionally with Brand, Customer marketing, and Finance functions to craft monthly business plans including budgets, promos, campaigns, media and search based on shopper behavior.
• Work closely with the data analytics team to identify trends across digital mediums and e-tailers to optimize offerings, content, and campaign merformance
• Manage day-to-day operations and strategic partnerships with e-commerce aggregators and distributors. Ensure alignment on sales targets, supply chain efficiency, and payment terms.
• Work closely with internal teams including Channels, Business Units, Finance, and Supply Chain to ensure cohesive execution of plans and timely resolution of issues.
• Initiate excellence projects within the channel to drive efficiency within each function: commercials, distribution, and human resources.
• Create synergies with the modern trade channel to develop a star omni channel program.
• Introduce and deploy a flagship digital perfect store program to set industry standards for compliance within digital commerce channel.

Experiences & Qualifications

WHAT YOU WILL NEED TO SUCCEED

• Minimum 4 years’ experience in Customer Development in FMCG industry – preferably in sales/ key account management
• A bachelor’s degree in any discipline
• Experience working in cross-functional teams.
• Embrace a high growth mindset, with strong love for consumers, shoppers and customers.
• Have experience working and leading in cross-functional teams.

Skills

• Be a strategic, highly adaptable, and entrepreneurial person.
• Have strong communication, negotiation and influencing skills with senior stakeholders.
• Have strong financial acumen and analytical skills.

Leadership

• Balance challenge with support and coaching
• Able to understand the wider business context
• Be an inspiration to others, motivating them to achieve their best and deliver what is needed

Critical SOL (Standards of Leadership) Behaviours

• Care Deeply
• Focus on What counts
• Stay Three Steps Ahead
• Deliver with excellence

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their 'Whole Self' to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.