Arena Application / Production Support SeniorEngineer

Infosys; Hyderabad City Taluka; On-site; PKR 900,000 - 1,500,000; Full time

Job summary

Infosys is seeking an experienced Arena Application Support Engineer to maintain Arena and related enterprise applications across production and non-production environments. The candidate should have a strong foundation in Unix/Linux, shell scripting, Python, cloud fundamentals and Hadoop support, with incident management and production operations experience.

You will monitor application health, resolve incidents, automate operational activities, coordinate with cross-functional teams, and

Qualifications

• Bachelor's or master's degree in Computer Science, Information Technology, Engineering, or related discipline.
• Experience in Unix/Linux, Python, and Hadoop ecosystems preferred.

Responsibilities

• Monitor application health and resolve incidents.
• Automate operational activities and improve processes.
• Coordinate with cross-functional teams to ensure availability.
• Own incidents through assignment to resolution.
• Communicate with stakeholders clearly.

Skills

Unix/Linux

Shell scripting

Python

Cloud fundamentals

Hadoop ecosystem

Application monitoring

Incident management

Production operations

Troubleshooting

Communication

Education

Bachelor's or Master's in Computer Science / IT / Engineering

Tools

ServiceNow

Dynatrace

Splunk

Git

HDFS

Hive

Job description

Roles and Responsibilities

We are looking for an experienced Arena Application Support Engineer to maintain and support Arena and related enterprise applications across production and non-production environments. The ideal candidate should have a strong technical foundation in Unix/Linux, shell scripting, Python, cloud fundamentals and Hadoop support, along with experience in application monitoring, incident management and production operations.

• The candidate will be responsible for monitoring application health, resolving incidents, automating operational activities, coordinating with cross-functional teams and ensuring application availability within agreed service levels.

Additional Responsibilities

• Strong analytical and troubleshooting ability.
• Ownership of incidents from assignment through resolution.
• Ability to prioritize tasks in a production-support environment.
• Effective collaboration with cross-functional teams.
• Customer-focused approach and clear stakeholder communication.
• Ability to work independently and within a shift-based support team.
• Willingness to learn new applications, tools and technologies.
• Education
• Bachelor's or master's degree in Computer Science, Information Technology, Engineering or a related discipline.

Technical Requirements

• Strong working knowledge of Unix/Linux commands and operating-system fundamentals.
• Hands-on experience in shell scripting for task automation and operational support.
• Working knowledge of Python scripting.
• Understanding of cloud-computing fundamentals, preferably AWS.
• Experience or working knowledge of the Hadoop ecosystem.
• Knowledge of HDFS and Hive.
• Experience supporting applications or tools in production environments.
• Ability to analyze application, server and system logs.
• Understanding of incident, problem and change-management processes.
• Hands-on experience with ServiceNow or a similar ITSM platform.
• Experience working with monitoring tools such as Dynatrace or Splunk.
• Basic understanding of Git or another version-control system.
• Strong troubleshooting, analytical and problem-solving skills.Good written and verbal communication skills.
• The internal Arena requirements include Hadoop ecosystem knowledge, particularly HDFS and Hive, monitoring through Dynatrace and Splunk, Python-based automation, scripting, Git, Linux/Unix and cloud fundamentals.
• Apache Hadoop documentation also confirms that Hadoop functionality is managed extensively through shell commands, scripts and runtime environment variables.

Preferred Skills

• Experience supporting Arena, Alation, Manta or similar enterprise tools.
• Exposure to AWS services and cloud-based application environments.
• Knowledge of Rally for user-story and feature tracking.
• Experience with application monitoring and log-analysis tools.
• Basic understanding of SQL and relational databases.
• Knowledge of scheduling and batch-processing tools.
• Experience with access, user-role and permission management.
• Familiarity with release, deployment and server-patching activities.
• Exposure to automation and continuous service-improvement initiatives.
• Experience working in a 24/7 or globally distributed support environment.

Skills

Technology->OpenSystem->Python - OpenSystem->Python,Technology->Hadoop->Hadoop Ecosystem