Application Support Engineer

InfoTech Group; Lahore; On-site; PKR 1,200,000 - 1,800,000; Full time

Job summary

InfoTech Group in Lahore is seeking a proactive IT professional for application support with 1–2 years of experience. You will monitor business applications, troubleshoot issues, and manage incidents while communicating clearly with technical and non-technical users.

You will work with Oracle and PostgreSQL databases, write SQL queries, and support Windows and Linux environments. Collaboration with Dev, QA and Infra teams will ensure high availability and reliable service.

Qualifications

• 1–2 years in Application Support or similar IT role.
• Hands-on experience with databases, operating systems and ticketing systems.
• Exposure to application monitoring tools and scripting is a plus.

Responsibilities

• Monitor health and performance of business applications.
• Handle multiple support tickets and meet SLAs.
• Troubleshoot application, database and system issues.
• Execute SQL queries on Oracle and PostgreSQL to validate data.
• Collaborate with Development, QA and Infra teams to implement permanent fixes.
• Support Windows and Linux environments and diagnose issues.
• Assist with API troubleshooting and application connectivity.
• Use logging and APM tools to monitor performance and document resolutions.
• Document incidents and troubleshooting steps in knowledge base.
• Communicate clearly with technical and non-technical stakeholders.

Skills

SQL & DB proficiency

Oracle

PostgreSQL

Java

Python

C++

JavaScript

Shell scripting

Windows

Linux

REST APIs

APM

Ticketing systems

Communication

Collaboration

Customer service

Education

Bachelor's degree in CS/IT/SE

Job description

About The Role

The ideal candidate is a proactive and detail-oriented IT professional with 1–2 years of experience in application support, technical troubleshooting, and incident management. This individual is passionate about ensuring the availability and performance of business-critical applications, possesses strong analytical and problem-solving skills, and enjoys working in a collaborative, customer-focused environment. The role requires the ability to efficiently resolve technical issues while providing exceptional support to both technical and non-technical users.

Experience

Candidates should have 1–2 years of experience in Application Support, Technical Support, Production Support, or a similar role within an IT environment.

Hands-on experience supporting enterprise applications, troubleshooting technical issues, and working with databases, operating systems, and ticketing systems is essential. Exposure to application monitoring tools and automation scripting will be considered an advantage.

Key Responsibilities

• Monitor and maintain the health, availability, and performance of business applications.
• Handle multiple support tickets simultaneously while meeting defined service levels and ensuring timely resolution.
• Investigate, troubleshoot, and resolve application, database, and system-related issues.
• Execute SQL queries to analyze, validate, and retrieve data from databases such as Oracle and PostgreSQL.
• Collaborate with Development, QA, Infrastructure, and other IT teams to identify root causes and implement permanent solutions.
• Support Windows and Linux environments by diagnosing system and application issues.
• Assist in troubleshooting APIs, system integrations, and application connectivity problems.
• Monitor application performance using logging and application performance monitoring (APM) tools.
• Document incidents, resolutions, and troubleshooting procedures in the knowledge base.
• Communicate technical issues and resolutions clearly to both technical and non-technical stakeholders while maintaining a customer-focused approach.

Required Skills

• Strong proficiency in SQL and database management, including Oracle, PostgreSQL, or similar relational databases.
• Ability to efficiently manage multiple high-priority support tickets in a fast-paced environment.
• Familiarity with programming languages such as Java, Python, C++, or JavaScript.
• Experience with Shell scripting (Bash or PowerShell) for automation and operational tasks.
• Working knowledge of Windows and Linux operating systems.
• Understanding of REST APIs, application integrations, and web services.
• Experience with application performance monitoring (APM), logging, and IT ticketing systems.
• Strong analytical, troubleshooting, and problem-solving abilities.
• Excellent written and verbal communication skills.
• Ability to collaborate effectively with Development, QA, Infrastructure, and other cross-functional teams.
• Strong customer service orientation with a commitment to delivering high-quality support.

Education & Certification

Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field.