Global Application Support Analyst
Contour Software
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Benefits offered by this job
Job summary
Contour Software seeks a Customer & Application Support Specialist to deliver expert technical assistance and collaborate with Development, QA, IT and DBA teams. You will handle customer requests across email, tickets and live chat, ensuring timely resolution and high satisfaction in a dynamic environment.
Ideal candidates bring English excellence, 1–2 years in tech support, and strong knowledge of website/CRM tools, HTML and MS Office, with a proactive, multi-tasking mindset and on-call
Qualifications
- Excellent verbal and written communication in English.
- 1–2 years in a technical support/helpdesk role.
- Ability to troubleshoot, multi-task and prioritize effectively.
- Hands-on with website, CRM apps, HTML and MS Office.
Responsibilities
- Assist customers with technical issues via email, tickets and live chat.
- Manage and resolve help desk tickets adhering to SLAs and keep users updated.
- Troubleshoot application functionality, performance and availability.
- Collaborate with Development, QA, IT and DBA teams to resolve issues.
- Analyze issues using back-end databases, logs and data mapping.
- Provide Tier 1 and 2 support and deliver high customer satisfaction.
- Monitor system performance and identify potential issues before production impact.
- Document requests, ensure issues are tracked and resolved promptly.
Skills
Education
Tools
Job description
Contour Software seeks a Customer & Application Support Specialist to deliver expert technical assistance and collaborate with Development, QA, IT and DBA teams. You will handle customer requests across email, tickets and live chat, ensuring timely resolution and high satisfaction in a dynamic environment.
Ideal candidates bring English excellence, 1–2 years in tech support, and strong knowledge of website/CRM tools, HTML and MS Office, with a proactive, multi-tasking mindset and on-call
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