Account Manager - HR Technology

Nokhba.AI; Lahore; On-site; PKR 1,674,000 - 2,455,000; Full time

Job summary

Nokhba.AI is a growing HR technology company helping organizations hire smarter, hire faster, and build stronger teams through AI-powered recruitment solutions. We are seeking a proactive, customer-focused Account Manager to build trusted client relationships and help customers achieve maximum value from our HR technology products.

In this role, you will serve as a key point of contact for customers, understand their goals and challenges, drive product adoption, and support satisfaction and

Qualifications

• Experience in account management, customer success, SaaS, or HR technology.
• Strong communication, relationship-management and follow-up skills.
• Ability to understand customer needs and manage multiple accounts.
• Strong problem-solving, negotiation and customer-retention abilities.
• Working knowledge of SaaS or HR technology solutions and CRM systems.

Responsibilities

• Manage and maintain strong relationships with existing clients.
• Understand customer goals, challenges, and business requirements.
• Support product onboarding, adoption and ongoing customer engagement.
• Conduct regular client check-ins and product demonstrations.
• Coordinate with Sales, Product, and Customer Support teams to resolve issues.
• Monitor customer satisfaction, engagement, and retention.
• Identify upselling and cross-selling opportunities.
• Collect customer feedback and share insights with the Product team.
• Maintain accurate customer records and account activity.
• Prepare account reports and provide regular updates to management.

Skills

Account management

Customer success

SaaS

HR technology

Communication

Relationship management

Onboarding

Product demonstrations

Customer retention

Negotiation

Tools

CRM systems

Business software

Job description

Job Description

Nokhba.AI is a growing HR technology company helping organizations hire smarter, hire faster, and build stronger teams through AI-powered recruitment solutions.

We are seeking a proactive, customer-focused Account Manager to build trusted client relationships and help customers achieve maximum value from our HR technology products.

In this role, you will serve as a key point of contact for customers, understand their goals and challenges, drive product adoption, and support satisfaction and retention.

• Manage and maintain strong relationships with existing clients.
• Understand customer goals, challenges, and business requirements.
• Support product onboarding, adoption, and ongoing customer engagement.
• Conduct regular client check-ins and product demonstrations.
• Coordinate with Sales, Product, and Customer Support teams to resolve issues.
• Monitor customer satisfaction, engagement, and retention.
• Identify upselling and cross-selling opportunities.
• Collect customer feedback and share insights with the Product team.
• Maintain accurate customer records and account activity.
• Prepare account reports and provide regular updates to management.

Job Specification

• Account management, customer success, SaaS, or HR technology experience.
• Strong communication, relationship-management, and follow-up skills.
• Ability to understand customer needs and manage multiple accounts effectively.
• Strong problem-solving, negotiation, and customer-retention abilities.
• Working knowledge of SaaS or HR technology solutions.
• Comfort using CRM systems and business software.
• Ability to conduct product demonstrations and support customer onboarding.
• Ability to collaborate effectively with Sales, Product, and Customer Support teams.
• Customer-first mindset with a proactive and organized approach.