035.Service Ambassador

United Bank Limited; Pakistan; On-site; PKR 300,000 - 540,000; Full time

Job summary

United Bank Limited is seeking a Service Ambassador to ensure the highest level of customer service at the branch. You will greet walk-in customers, direct them to staff, handle general information requests, and assist with deposit slips and forms.

You will manage the waiting area, keep materials stocked, ensure service timelines, escalate complaints per guidelines, and promote digital registrations and referrals to branch staff.

Qualifications

• Experience in customer interaction and service delivery.
• Ability to greet customers and guide them to appropriate staff.
• Familiarity with banking forms and processes.
• Maintain branch waiting area and provide information on services.
• Monitor service timelines and ensure timely completion of requests.
• Handle end-to-end customer complaints per guidelines.
• Promote digital registrations and referrals to branch staff.

Responsibilities

• Greet walk-in customers and direct to staff.
• Answer queries and provide information on banking services.
• Collect and hand over request forms to officers; track turnaround.
• Maintain waiting area and stock brochures and forms.
• Ensure customers are served within defined timelines.
• Manage customer complaints per guidelines.
• Encourage digital app registrations and referrals.

Skills

Customer service

Communication

Problem solving

Job description

This position is responsible for ensuring highest level of customer service. Service Ambassador will facilitate positive contact and communications between customers and bank staff and perform administrative duties for the branch and maintain congenial environment in the branch at all times.

• Greet and welcome all walk-in customers and direct them to the relevant bank staff if required.
• Address customer queries and provide general information on banking services and policies if required including guidance on how to fill deposit slips & other request forms.
• Get customer request forms signed, hand over to relevant officer for processing, keep track of the requests and get requests completed in defined turnaround time.
• Oversees and maintains waiting area, keeping it stocked with brochures, deposit slips, and other request forms.
• Maintain friendly interaction with the customers waiting to be served at the branch counters.
• Ensure efficient direction and management of customer traffic in the branch and ensure all the customers are served within defined service timelines.
• End to end customer complaints management as per defined guidelines.
• Ensure the branch remains above the acceptable level of service delivery ensuring timely delivery from both front end and operations staff and be creative/ innovative to improve the service delivery.
• Ensure digital (mobile app) registrations, lead generation & referral (as per assigned targets) to branch staff including consumer assets, deposits & Banc assurance.