Zunou Onboarding Specialist

Offshorly; Quezon City; On-site; PHP 420,000 - 720,000; Full time

Job summary

Zunou is seeking an Onboarding Consultant to guide new customers through adopting our collaborative AI workspace. You will learn each customer’s workflows, determine where Zunou adds value, and set up rooms, tasks, notes, and integrations with AI agents.

You’ll own the first weeks of usage, from discovery calls to daily operations, reporting to the GTM Manager. The role is full-time and focused on customer success and product feedback.

Qualifications

• Experience guiding customers through new software onboarding.
• Ability to map customer workflows to product features and rooms.
• Strong communication and training skills.

Responsibilities

• Lead discovery sessions to understand teams, workflows and pain points.
• Recommend how to structure rooms, tasks and notes for each customer.
• Configure customer workspaces: rooms, members, boards, notes and integrations.
• Create and adapt job descriptions and agent instructions for clients.
• Train customer teams with live sessions and written guides.
• Monitor and tune agent performance during early weeks.
• Develop templates and starter packs from repeat setups.
• Provide feedback to product organization based on customer insights.

Skills

Discovery sessions

Customer onboarding

Stakeholder management

Workshop facilitation

Tools

Zunou platform

Job description

Zunou is a workplace where people and AI agents work as one team. Chat, tasks, notes, tables, calendar and meeting notes sit in shared rooms, and companies hire AI agents into those rooms as teammates.

We are looking for an Onboarding Consultant to guide new companies through that change. You will learn how each customer works and show them where Zunou can help most. You will choose the right tools and agents with them, then set it all up and get it running. You own the customer's first weeks, from the discovery call until their team is working in Zunou every day. This role is with Offshorly, and you will work full-time on Zunou's customers and product. You will report to Zunou's GTM Manager and work Japan business hours (JST). New to Zunou? Watch the short introduction: zunou.ai/videos. There are more product videos on the same page.

WHAT YOU WILL WORK ON:

• Running discovery sessions with new customers to understand their teams, workflows and pain points.
• Recommending where Zunou fits best: which work moves into rooms, tasks and notes, and which jobs suit an AI agent Setting up customer workspaces: rooms, members, task boards, notes and integrations.
• Hiring and configuring AI agents for customers: writing job descriptions and role instructions, choosing skills, connecting tools, and setting working hours and trust settings.
• Training customer teams, both live and with short written guides, on working day to day alongside their agents.

• Checking in during the first weeks: reviewing how agents are performing, tuning their instructions and fixing friction.
• Turning repeat setups into reusable playbooks, templates and starter packs for similar customers.

• Feeding customer insight back to the Zunou product