Zunou Onboarding Specialist

Offshorly; Marikina; Remote; PHP 670,000 - 1,004,000; Full time

Benefits offered by this job

Remote working and WFH

Flexible work arrangement

Internet/equipment assistance

Healthcare (HMO) & Life Insurance

Leave credits

Skills training

Clear career path

Game nights and meet-ups

Recognition rewards

Job summary

Offshorly is hiring an Onboarding Consultant to guide new companies through adopting Zunou. You will learn how each customer works, choose tools and agents, set up the workspace, and own the first weeks from discovery to daily use.

The role is full-time and based remotely for our global customers with JST-aligned support hours. You will work with AI tools, map business processes, and train teams while reporting to the GTM Manager.

Qualifications

• Experience in onboarding, implementation or customer success or consulting is a strong plus.

Responsibilities

• Run discovery sessions with new customers to understand teams, workflows and pain points.
• Recommend where Zunou fits best: rooms, tasks, notes, and AI agent jobs; set up customer workspaces.
• Hire and configure AI agents for customers: write job descriptions and role instructions, choose skills, connect tools, set working hours and trust settings.
• Train customer teams, live and with guides, on day-to-day collaboration with agents.
• Check in during the first weeks: review agent performance, tune instructions and fix friction.
• Turn repeat setups into reusable playbooks, templates and starter packs for similar customers.
• Feed customer insight back to the product team about confusion, gaps, and what's working.

Skills

Onboarding

Implementation

Customer success

Consulting

AI tools

English

Japanese language

Tools

Slack

Notion

Jira

Asana

Google Workspace

Job description

Zunou is a workplace where people and AI agents work as one team. Chat, tasks, notes, tables, calendar and meeting notes sit in shared rooms, and companies hire AI agents into those rooms as teammates. We are looking for an Onboarding Consultant to guide new companies through that change. You will learn how each customer works and show them where Zunou can help most. You will choose the right tools and agents with them, then set it all up and get it running. You own the customer's first weeks, from the discovery call until their team is working in Zunou every day. This role is with Offshorly, and you will work full-time on Zunou's customers and product. You will report to Zunou's GTM Manager and work Japan business hours (JST). New to Zunou? Watch the short introduction: zunou.ai/videos. There are more product videos on the same page.

What You Will Work On

• Running discovery sessions with new customers to understand their teams, workflows and pain points.
• Recommending where Zunou fits best: which work moves into rooms, tasks and notes, and which jobs suit an AI agent. Setting up customer workspaces: rooms, members, task boards, notes and integrations.
• Hiring and configuring AI agents for customers: writing job descriptions and role instructions, choosing skills, connecting tools, and setting working hours and trust settings.
• Training customer teams, both live and with short written guides, on working day to day alongside their agents.
• Checking in during the first weeks: reviewing how agents are performing, tuning their instructions and fixing friction.
• Turning repeat setups into reusable playbooks, templates and starter packs for similar customers.
• Feeding customer insight back to the Zunou product team: what's confusing, what's missing, what's working.

Skills

WHAT WE ARE LOOKING FOR:

• A go-getter who takes initiative. We care more about attitude and drive than years on a CV, and experience in onboarding, implementation, customer success or consulting is a strong plus.
• Hands‑on experience with AI tools such as ChatGPT, Claude or similar, and a clear sense of what AI does well and where it needs a human.
• Ability to map a business process quickly and explain it back simply.
• Excellent written and spoken English.
• You will write instructions that both people and AI agents follow.
• Confidence running client calls and workshops with managers and founders.
• Strong problem‑solving skills and comfort learning new software fast.
• Nice to Have Experience:
• Writing prompts, system instructions or AI agent configurations.
• Familiarity with tools like Slack, Notion, Jira, Asana or Google Workspace, and with migrating teams off them.
• Basic technical literacy: APIs, integrations, webhooks.
• You won’t write production code, but you will connect things. Japanese language ability.
• Experience in a startup or early‑stage product team.

You Are The Right Fit If You

• Get genuinely curious about how other people's businesses run Zunou Onboarding Consultant Job Specification.
• Can turn a messy conversation into a clear setup plan, then deliver it.
• Explain technical ideas to non‑technical people without jargon or condescension.
• Take ownership of a customer's success, not just their checklist.
• Are proactive about raising blockers and product gaps early rather than working around them quietly.
• Can work independently in a remote setup, manage your own pace, and be available for customer calls during Japan business hours.

Why Offshorly

We are a PH-based team operating under UK management, building real products for global clients. Through our AI Excellence Program and ToucanGrow upskilling initiatives, we invest in your growth from day one. We offer a people‑first culture, structured career support, and the chance to work on meaningful problems with a team that takes delivery seriously. In this role you will also be at the front line of Zunou, helping companies build their first AI teams.

If you have the right skills, the right attitude, and strong communication, this is where you belong.

Compensation:

Salary and perks based on experience. Potential bonuses linked to the number of clients you onboard and their satisfaction.

What You Get

• Remote working and WFH done right.
• Flexible Work Arrangement so you work when you want and can have a life outside of work.
• Help with your internet/equipment, if necessary.
• The opportunity to work with a very keen, knowledgeable and dynamic team.
• Healthcare (HMO) & Life Insurance upon regularisation.
• Leave credits (after successful probation).
• Training to improve your skills Autonomy to be your own person.
• A clear career path to grow: know your next step and how to get there.
• Fun game nights and meet‑ups.
• Recognition: get amazing rewards for your accomplishments.