Junior Customer Service Representative, Onboarding

Workspacecms; Philippines; Remote; PHP 240,000 - 360,000; Full time

Job summary

WorkspaceCMS builds and runs websites for small businesses. Our onboarding role guides customers from signup to a live site, handling emails and the domain switch on launch day.

This is a junior role with training on our tools and processes. You need clear written English, comfort with websites and AI tools, and availability for US business hours.

You will coordinate onboarding by email, QA new builds, respond to tickets, and keep each account’s status current in the dashboard for the team.

Qualifications

• 1+ year in customer service or technical support.
• Excellent written and spoken English.
• Familiar with websites, domains, forms, and CMS basics.
• Experience with AI tools, especially Claude.
• Willing to learn DNS basics.
• Highly organized with attention to detail.

Responsibilities

• Coordinate onboarding by email and collect build assets.
• QA new website builds and report fixes.
• Answer support tickets and emails, with clear replies.
• Provide DNS support on launch day.
• Work with AI tools to draft replies and summarise threads.
• Maintain account status in the dashboard.

Skills

Customer service experience

Clear written English

Website knowledge

Claude AI tools

DNS concepts (A/CNAME/TXT)

Attention to detail

US Eastern Time availability

Tools

Claude AI

Job description

WorkspaceCMS builds and runs websites for small businesses. Our call center activates new accounts every day, and each one needs a person to guide it from signup to a live website.

That person is you. You are the customer's main point of contact during onboarding: you keep the email thread moving, check the new site before launch, answer their questions, and handle the domain switch on launch day.

This is a junior role. We will train you on our tools and process. What we need from you is care, clear written English, comfort with websites and AI tools, and a reliable place to work during US hours.

What you will do

• Coordinate onboarding by email: welcome new customers, collect what the build team needs (logo, photos, copy, questionnaire answers) and keep every thread moving.
• QA new website builds before launch: check every page on desktop and phone, test forms and links, and report what needs fixing.
• Customer service: answer support tickets and emails, and take the occasional phone call, with clear, friendly replies.
• DNS support on launch day: help the customer, or their domain provider, point the domain at the new site, and confirm the site loads with a valid certificate.
• Work alongside Claude and the dashboard's AI tools to draft replies, summarize threads and check work, and know when a person needs to decide.
• Keep each account's status current in the dashboard so the team always knows where an onboarding stands.

What you need

• 1 or more years in customer service, technical support, or a similar customer-facing role.
• Clear, professional written and spoken English.
• General website knowledge: you know what a domain, a page, a form and a browser cache are, and you can find your way around a website builder or CMS.
• Working knowledge of AI tools, Claude in particular: you have used it for real work and understand what it does well and where it needs checking.
• Comfortable learning DNS basics (A, CNAME and TXT records). We will teach you the rest.
• Organized and detail-oriented: you notice the broken link before the customer does.
• Available every working shift from 8:30 AM to 5:00 PM US Eastern Time.

Your setup

• A reliable computer you can work on all shift (a laptop or desktop, not a phone or tablet).
• A fast, stable internet connection, with a backup option such as mobile data.
• A quiet, professional work environment with a working headset for calls.
• A backup power plan for outages.

Hours:

8:30 AM to 5:00 PM US Eastern Time (8:30 PM to 5:00 AM Philippine time from mid-March to early November, and 9:30 PM to 6:00 AM from November to mid-March, when the US is on standard time.)

Pay:

Competitive, discussed during the interview.