Zoom: Channel Business Analyst (SaaS/Technology experience required)

KMC Solutions; Metro Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

KMC Solutions in Manila is seeking a Channel Business Analyst to join the Sales Operations team. You will own the end-to-end management of the Channel Operations support queue and deliver actionable reporting for channel leadership.

The ideal candidate combines data analysis with process-building, turns ad-hoc requests into repeatable workflows, and ensures CRM data accuracy and reliable dashboards.

Qualifications

• Bachelor's degree in Business, Finance, Economics, Analytics, Information Systems, or a related field.
• 2+ years of experience in Sales Operations, Revenue Operations, Channel Operations, or Business Analytics — preferably in a SaaS or technology company.
• Hands-on experience with a CRM platform (e.g., Salesforce) — reports, dashboards, data management, account/opportunity objects.
• Experience with SQL and data-warehouse platforms (Snowflake, BigQuery, or similar).
• Strong proficiency in Excel / Google Sheets (pivot tables, VLOOKUP/INDEX-MATCH, data validation, large-dataset manipulation).
• Experience managing a ticketing queue (ServiceNow, Jira, or similar) — including triage, SLA tracking, and stakeholder communication.

Responsibilities

• Serve as the primary queue manager for the Channel Operations support queue, triaging, routing, and resolving incoming requests end-to-end
• Handle top resolution categories including territory assignments, deal registration updates, and compensation credit corrections
• Develop, maintain, and enhance channel dashboards and reports (pipeline metrics, product adoption, conversion rates, usage analytics) for channel leadership
• Perform compensation credit audits — cross-check monthly credit creation/cancellation volumes against account-team assignments, identify credits requiring reinstatement, and document reasons for each action
• Support User Acceptance Testing (UAT) for dashboard enhancements, validating data accuracy and resolving metric discrepancies
• Prepare recurring and ad-hoc analyses for leadership meetings, quarterly business reviews, and planning cycles
• Automate manual reporting and operational workflows wherever possible
• Support the Book of Business assignment process across multiple segments and regions — including account manager loading and account-team updates in the CRM
• Process ad-hoc assignment change requests (e.g., new partner accounts, org-change-driven reassignments, primary/non-primary status updates)
• Author and maintain standard operating procedures (SOPs), process maps, and business-rules documentation for all channel operations workflows

Skills

Data analysis

Attention to detail

Communication

Multitasking

Education

Bachelor's degree in Business/Finance/Economics/Analytics

Tools

Salesforce

SQL

Excel/Google Sheets

Tableau/Power BI/Looker

Job description

About the role

The Channel Business Analyst sits within the Sales Operations team and serves as the operational backbone of the Channel Operations function. This role owns the end-to-end management of the Channel Operations support queue, delivers actionable reporting and analytics for channel leadership, and ensures the accuracy of partner-facing processes in the CRM. The ideal candidate is equal parts analyst, problem-solver, and process builder — someone who thrives on turning messy data into crisp answers and turning ad-hoc asks into repeatable, documented workflows.

Key responsibilities

• Serve as the primary queue manager for the Channel Operations support queue, triaging, routing, and resolving incoming requests end-to-end

• Handle top resolution categories including territory assignments, deal registration updates, and compensation credit corrections

• Develop, maintain, and enhance channel dashboards and reports (pipeline metrics, product adoption, conversion rates, usage analytics) for channel leadership

• Perform compensation credit audits — cross-check monthly credit creation/cancellation volumes against account-team assignments, identify credits requiring reinstatement, and document reasons for each action

• Support User Acceptance Testing (UAT) for dashboard enhancements, validating data accuracy and resolving metric discrepancies

• Prepare recurring and ad-hoc analyses for leadership meetings, quarterly business reviews, and planning cycles

• Automate manual reporting and operational workflows wherever possible

• Support the Book of Business assignment process across multiple segments and regions — including account manager loading and account-team updates in the CRM

• Process ad-hoc assignment change requests (e.g., new partner accounts, org-change-driven reassignments, primary/non-primary status updates)

• Author and maintain standard operating procedures (SOPs), process maps, and business-rules documentation for all channel operations workflows

About you

• Bachelor's degree in Business, Finance, Economics, Analytics, Information Systems, or a related field

• 2+ years of experience in Sales Operations, Revenue Operations, Channel Operations, or Business Analytics — preferably in a SaaS or technology company

• Hands-on experience with a CRM platform (e.g., Salesforce) — reports, dashboards, data management, account/opportunity objects

• Experience with SQL and data-warehouse platforms (Snowflake, BigQuery, or similar)

• Strong proficiency in Excel / Google Sheets (pivot tables, VLOOKUP/INDEX-MATCH, data validation, large-dataset manipulation)

• Experience managing a ticketing queue (ServiceNow, Jira, or similar) — including triage, SLA tracking, and stakeholder communication

• Demonstrated ability to analyze large datasets, identify discrepancies, and communicate findings clearly to business stakeholders

• Excellent attention to detail and ability to manage multiple priorities in a fast-paced environment

• Strong written and verbal communication skills

• Preferred: Familiarity with BI/visualization tools such as Tableau, Power BI, or Looker