Customer Service Representative With Zendesk Experience

Ninja Partners; Quezon City; On-site; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Full-time employees

Competitive compensation

HMO on day 1

Paid time off, birthday leave

Bonus and incentive plans

Opportunities for skills training and

personal and professional development

Employee Referral Program

Beautiful office space (onsite)

Free lunch provided daily (onsite)

Job summary

SupportNinja is hiring a Customer Service Representative II to handle complex inquiries onsite at The Sanctum, SM North - EDSA, Quezon City. You will deliver professional, timely support via phone, email, and chat.

Ideal candidates have prior customer service experience, strong communication, and proficiency with CRM systems; Zendesk experience is a plus. This full-time role offers competitive pay and benefits on day one.

Qualifications

• Previous customer service experience or equivalent
• Good communication skills, both verbal and written
• Proficient in using computers and various software applications
• Knowledge and experience with a CRM preferred
• Must have prior Zendesk experience or background

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat
• Provide accurate information about products and services to customers
• Resolve customer issues in a timely and efficient manner
• Follow up with customers to ensure that their issues have been resolved to their satisfaction
• Properly and accurately document customer interactions in the organization’s CRM
• Adhere to company policies and procedures
• Meet or exceed performance targets for related KPIs
• Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
• Collaborate with other departments as needed
• Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times

Skills

Customer service

Communication

Computer proficiency

CRM knowledge

Tools

Zendesk

CRM software

Job description

Job Description

Work Setup: Onsite at theSanctum, SM North - EDSA, Quezon City

The Customer Service Representative II is responsible for handling complex customer inquiries and resolving customer issues in a timely and professional manner.

What does a day in the life of a Customer Service Representative look like?

• Respond promptly and professionally to customer inquiries via phone, email, or chat Provide accurate information about products and services to customers
• Resolve customer issues in a timely and efficient manner
• Follow up with customers to ensure that their issues have been resolved to their satisfaction
• Properly and accurately document customer interactions in the organization’s CRM
• Adhere to company policies and procedures
• Meet or exceed performance targets for related KPIs
• Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
• Collaborate with other departments as needed
• Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times

What are the required qualifications of a Customer Service Representative?

• Previous customer service experience or equivalent
• Good communication skills, both verbal and written
• Proficient in using computers and various software applications
• Knowledge and experience with a CRM preferred
• Must have prior Zendesk experience or background

Preferred qualification:

• Zendesk experience supporting customers
• Retention experience

Ninja Perks and Benefits

• Full-time employees
  • Competitive compensation
  • Adherence to government-mandated benefits
  • Retirement Savings Program with Company Matching
  • Life Insurance
  • HMO on day 1
  • Paid time off, birthday leave
  • Bonus and incentive plans
  • Opportunities for skills training and personal and professional development
  • Employee Referral Program
  • Beautiful office space (for onsite employees)
  • Free lunch provided daily (for onsite employees)

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer, and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.