Youth Sports Appointment & Member Support Specialist

vamasters, Inc.; Batangas City; On-site; PHP 279,000 - 446,000; Full time

Job summary

vamasters, Inc. is seeking a reliable Customer Service and Appointment Setting Specialist to support a busy youth athletic training facility. You will be the first point of contact for member inquiries, book sessions, and keep client records organized and up to date.

You will work with a CRM and scheduling systems daily, delivering clear, warm communication and maintaining accurate data across platforms. This role fits organized, proactive individuals who excel in a fast-paced service

Qualifications

• Track record in customer service, client support, or appointment setting.
• Hands-on experience with a CRM platform (GoHighLevel strongly preferred).
• Excellent written and spoken English with a friendly, professional tone.
• Strong organizational skills and close attention to detail in record keeping.
• Ability to prioritize and manage a high volume of inquiries without losing accuracy.
• Comfortable picking up new software quickly.
• Sharp-eyed, dependable, and able to work on your own.
• Strong communication skills and good judgment about when to escalate an issue.

Responsibilities

• Respond to member inquiries and requests quickly and professionally
• Book, reschedule, and confirm training session appointments
• Manage and update lead and member records in the CRM
• Follow up with leads and members to keep the pipeline moving and cut down on no-shows
• Help onboard new members by collecting their information and setting them up in the system
• Escalate requests that need coaching or management input to the internal team
• Keep data accurate and organized across scheduling and CRM platforms
• Assist with general administrative tasks that support daily operations

Skills

Customer service

CRM management

English communication

Organization

Prioritization

Rapid software onboarding

Independence

Communication judgment

Tools

GoHighLevel

Mindbody

Job description

vamasters, Inc. is seeking a reliable Customer Service and Appointment Setting Specialist to support a busy youth athletic training facility. You will be the first point of contact for member inquiries, book sessions, and keep client records organized and up to date.

You will work with a CRM and scheduling systems daily, delivering clear, warm communication and maintaining accurate data across platforms. This role fits organized, proactive individuals who excel in a fast-paced service