Customer Service and Appointment Setting Specialist

vamasters, Inc.; Candon; On-site; PHP 200,000 - 300,000; Full time

Job summary

vamasters, Inc. is seeking a reliable Customer Service and Appointment Setting Specialist to support a busy youth athletic training facility. You will be the first point of contact for member inquiries, book sessions, and keep client records organized and current.

The role requires strong English, excellent organizational skills, and comfort with CRM and scheduling systems such as GoHighLevel or Mindbody. You will help reduce no-shows and maintain tidy data while providing friendly service.

Qualifications

• Solid experience in customer service, client support, or appointment setting.
• Direct experience with a CRM platform (GoHighLevel strongly preferred).
• Excellent written and spoken English with a friendly, professional tone.
• Strong organizational skills and careful attention to detail in record keeping.
• Ability to prioritize and manage a high volume of inquiries while staying accurate.
• Picks up new software quickly.
• Responsible, exact, and comfortable working independently.
• Clear communication and judgment to escalate issues when needed.

Responsibilities

• Answer member inquiries and requests quickly and professionally.
• Schedule, reschedule, and confirm training session appointments.
• Maintain and update lead and member records in the CRM.
• Reach out to leads and members to keep the pipeline moving and reduce no-shows.
• Assist with onboarding new members, collecting their information and setting them up in the system.
• Pass requests needing coaching or management input to the internal team.
• Keep data accurate and tidy across scheduling and CRM platforms.
• Handle general administrative tasks that support daily operations.

Skills

Customer service

Appointment setting

CRM experience

English communication

Organizational skills

Independent work

Escalation handling

Tools

GoHighLevel

Mindbody

Job description

Job Summary:
We're searching for a reliable and personable Customer Service and Appointment Setting Specialist to support a busy youth athletic training facility. As the first point of contact for member inquiries, you'll handle requests, book sessions, and keep our client records organized and current. We're after someone highly organized, clear and warm in communication, and comfortable working in CRM and scheduling systems every day.

Key Responsibilities:

• Answer member inquiries and requests quickly and professionally

• Schedule, reschedule, and confirm training session appointments

• Maintain and update lead and member records in the CRM

• Reach out to leads and members to keep the pipeline moving and reduce no-shows

• Assist with onboarding new members, including collecting their information and setting them up in the system

• Pass requests that need coaching or management input to the internal team

• Keep data accurate and tidy across scheduling and CRM platforms

• Handle general administrative tasks that support daily operations

Mandatory Skills:

• Solid experience in customer service, client support, or appointment setting

• Direct experience with a CRM platform (GoHighLevel strongly preferred)

• Excellent written and spoken English with a friendly, professional tone

• Strong organizational skills and careful attention to detail in record keeping

• Ability to prioritize and manage a high volume of inquiries while staying accurate

• Picks up new software quickly

• Responsible, exact, and comfortable working independently

• Clear communication skills and the judgment to know when to escalation an issue

Preferred Skills:

• Experience with Mindbody or similar booking and membership management software

• History in fitness, sports, wellness, or membership-based businesses

• Comfortable handling outbound and inbound client phone calls

• Experience supporting a service business with recurring appointments

• Ability to keep multiple requests and priorities on track at once

• Knowledge of basic lead management and follow-up sequences

Why Join Us:
This is a strong opportunity to become the friendly, reliable voice of a growing team that makes a real difference for young athletes and their families. You'll work closely with a supportive group of coaches and staff, with clear processes and room to take on more responsibility as you grow into the role. If you enjoy helping people and keeping operations running smoothly, you'll do great here.