CRM and Scheduling Assistant

vamasters, Inc.; Puerto Princesa; On-site; PHP 223,000 - 357,000; Full time

Job summary

vamasters, Inc. is seeking a reliable Customer Service and Appointment Setting Specialist to support a busy youth athletic training facility. You will be the first contact for member inquiries, handle requests, book sessions, and keep records organized.

The role requires strong English, superb organization, and comfort with GoHighLevel or similar CRM. Join a supportive team of coaches and staff and grow with the organization.

Qualifications

• Proven background in customer service, client support, or appointment setting.
• Hands-on experience with a CRM platform (GoHighLevel strongly preferred).
• Excellent written and spoken English with a friendly, professional tone.
• Strong organizational skills and close attention to detail in record keeping.

Responsibilities

• Reply to member inquiries and requests promptly and professionally
• Book, reschedule, and confirm training session appointments
• Manage and update lead and member records in the CRM
• Follow up with leads and members to keep the pipeline moving and cut down on no-shows
• Help onboard new members, including gathering information and setting them up in the system
• Escalate requests that need coaching or management input to the internal team
• Keep data accurate and organized across scheduling and CRM platforms
• Support general administrative tasks that keep daily operations running

Skills

Customer service

Appointment setting

CRM

English communication

Organizational skills

Data accuracy

Independent work

Issue escalation

Tools

GoHighLevel CRM

Job description

Job Summary:
We're excited to bring aboard a reliable and personable Customer Service and Appointment Setting Specialist to support a busy youth athletic training facility. This role is the first point of contact for member inquiries, handling requests, booking sessions, and keeping our client records organized and current. The right person is highly organized, communicates clearly and warmly, and is comfortable working in CRM and scheduling systems every day.

Key Responsibilities

• Reply to member inquiries and requests promptly and professionally

• Book, reschedule, and confirm training session appointments

• Manage and update lead and member records in the CRM

• Follow up with leads and members to keep the pipeline moving and cut down on no-shows

• Help onboard new members, including gathering information and setting them up in the system

• Escalate requests that need coaching or management input to the internal team

• Keep data accurate and organized across scheduling and CRM platforms

• Support general administrative tasks that keep daily operations running

Mandatory Skills

• Proven background in customer service, client support, or appointment setting

• Hands-on experience with a CRM platform (GoHighLevel strongly preferred)

• Excellent written and spoken English with a friendly, professional tone

• Strong organizational skills and close attention to detail in record keeping

• Ability to prioritize and handle a high volume of inquiries without sacrificing accuracy

• Quick to pick up new software

• Trustworthy, precise, and comfortable working on your own

• Strong communication skills and good judgment on when to elevate an issue

Preferred Skills

• Experience with Mindbody or similar booking and membership management software

• Background in fitness, sports, wellness, or membership-based businesses

• Confidence handling outbound and inbound phone calls with clients

• Experience Supporting a service business with recurring appointments

• Ability to juggle multiple requests and priorities at once Please Note: Text included in the previous line? Slightly bizarre

• Familiarity with basic lead management text just ?? added.

• Potential..."... where user does a short confusion whatever my Sarah (return). jokes whether add nod ???

Why Join Us

This is an excellent opportunity to become the friendly, dependable voice of a growing team that makes a real difference for young athletes and their families. You'll work alongside a supportive group of coaches and staff, with clear processes and room to take on more as you settle into the role. If you enjoy helping people and keeping things running smoothly, you'll thrive here.