Your Ticket to Career Growth! Join TTEC Cainta as a Travel Associate Today

TTEC Customer Care Management Philippines Inc; Cainta; On-site; PHP 201,000 - 279,000; Full time

Job summary

TTEC Customer Care Management Philippines Inc in Cainta is seeking a Travel Specialist onsite to assist customers and deliver a memorable travel experience with a friendly, human touch.

Your daily role includes answering customer inquiries, researching solutions, and guiding travelers to the best options while maintaining product knowledge and professionalism.

Open to graduates of Tourism, HRM, Aviation or similar travel-related courses; some BPO exposure may be required for certain applicants.

Qualifications

• Answer incoming communications from customers.
• Conduct research to provide answers for customers to resolve their issues.
• Recognize, apply and explain product or service knowledge.

Responsibilities

• Answer incoming communications from customers.
• Conduct research to provide answers for customers to resolve their issues.

Skills

Customer service

Communication

Research skills

Computer skills

Education

Tourism/HRM/Aviation degree

Job description

Your potential has a place here with TTEC's award-winning employment experience. As a Travel Specialist working onsite in Cainta, you'll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all!

What You’ll Do

Do you have a passion for helping others Whether it's getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You'll

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

• No BPO experience required for college graduates of Tourism, HRM, Aviation, or a similar travel-related course
• Requires 6 months of BPO experience for senior high school graduates, college undergraduates, and college graduates of other courses
• Recognize, apply and explain your product or service knowledge
• Computer experience

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives