New Career Horizons Await! Join TTEC Cainta's Travel Account as an Associate

TTEC Customer Care Management Philippines Inc; Cainta; On-site; PHP 201,000 - 290,000; Full time

Job summary

TTEC Customer Care Management Philippines Inc in Cainta is seeking a Travel Specialist to support customers onsite and deliver exceptional travel-related assistance. This role is based at Robinson Place Cainta, 2nd Floor, near Junction, Ortigas Ave.

Extension, and offers the chance to grow within a global team. No BPO experience is required for graduates of Tourism, HRM, Aviation, or similar travel courses, while others may need up to 6 months of BPO experience.

Qualifications

• 6 months of BPO experience required for non-graduates of travel-related courses.
• No BPO experience required for graduates of Tourism, HRM, Aviation, or similar travel courses.
• Ability to recognize and explain product or service knowledge.
• Proficient computer skills.

Responsibilities

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

Skills

BPO experience

Customer service

Computer literacy

Education

Tourism/HRM/Aviation degree or coursework

Job description

Your potential has a place here with TTEC's award-winning employment experience. As a Travel Specialist working onsite in Cainta, you'll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all!

We're making it easy for you to connect with our recruiters and get hired faster. Stop by TTEC Cainta, Monday to Friday from 10am to 4pm at 2nd Floor Robinson Place Cainta (Big R, near Junction) Ortigas Ave. Extension.

What You'll Do

Do you have a passion for helping others Whether it's getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You'll

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

• No BPO experience required for college graduates of Tourism, HRM, Aviation, or a similar travel-related course
• Requires 6 months of BPO experience for senior high school graduates, college undergraduates, and college graduates of other courses
• Recognize, apply and explain your product or service knowledge
• Computer experience

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives