Next Destination: Career Success! Travel CSR Opportunities at TTEC Cainta

TTEC Customer Care Management Philippines Inc; Cainta; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

PTO

Tuition reimbursement

Health and wellness incentives

Job summary

TTEC Customer Care Management Philippines Inc is seeking a Travel Specialist to be based onsite in Cainta. You will assist customers by answering inquiries, researching solutions, and guiding them through products and services with a focus on a positive experience.

Ideal candidates may be recent graduates in Tourism, HRM, or Aviation or others with experience in BPO. A friendly, inclusive culture and opportunities for professional development are emphasized, with a competitive benefits package.

Qualifications

• Customer service mindset with ability to resolve issues.
• Strong communication and empathy when assisting customers.
• Basic computer skills and problem-solving abilities.

Responsibilities

• Answer incoming communications from customers.
• Conduct research to provide answers for customers to resolve their issues.

Skills

Customer service

Communication skills

BPO experience

Computer literacy

Education

Travel-related degree (Tourism/HRM/Aviation)

Tools

Computer software

Job description

Your potential has a place here with TTEC's award-winning employment experience. As a Travel Specialist working onsite in Cainta, you'll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all!

We're making it easy for you to connect with our recruiters and get hired faster. Stop by TTEC Cainta, Monday to Friday from 10am to 4pm at 2nd Floor Robinson Place Cainta (Big R, near Junction) Ortigas Ave. Extension.

What You'll Do

Do you have a passion for helping others Whether it's getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You'll

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

• No BPO experience required for college graduates of Tourism, HRM, Aviation, or a similar travel-related course
• Requires 6 months of BPO experience for senior high school graduates, college undergraduates, and college graduates of other courses
• Recognize, apply and explain your product or service knowledge
• Computer experience

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives