Discover Where Your Career Can Take You! TTEC Cainta Is Hiring | Travel Account

TTEC Customer Care Management Philippines Inc; Cainta; On-site; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Health benefits

Tuition reimbursement

Wellness incentives

Paid time off

Job summary

TTEC's Travel Specialist in Cainta, onsite, delivers friendly, solution-focused support to customers, helping them with travel queries and product information. You’ll engage with customers, resolve issues, and contribute to an exceptional service experience aligned with our values.

We welcome recent graduates in tourism or related fields and provide career development, a collaborative culture, and a benefits package including health and wellness incentives and PTO.

Qualifications

• No BPO experience required for graduates of Tourism, HRM, Aviation or similar travel-related courses.
• Requires 6 months of BPO experience for senior high school graduates, college undergraduates, and graduates of other courses.
• Recognize, apply and explain product or service knowledge.
• Computer experience.

Responsibilities

• Answer incoming communications from customers.
• Conduct research to provide answers for customers to resolve their issues.

Skills

Customer service

Product knowledge

Computer literacy

Education

Tourism

HRM

Aviation

Other travel-related course

Job description

Your potential has a place here with TTEC's award-winning employment experience. As a Travel Specialist working onsite in Cainta, you'll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all!

What You’ll Do

Do you have a passion for helping others Whether it's getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You'll

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

• No BPO experience required for college graduates of Tourism, HRM, Aviation, or a similar travel-related course
• Requires 6 months of BPO experience for senior high school graduates, college undergraduates, and college graduates of other courses
• Recognize, apply and explain your product or service knowledge
• Computer experience

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives