Your Telco Career Starts Here | ₱21K | TTEC Bacolod

TTEC Customer Care Management Philippines Inc; Iligan; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

Health and wellness incentives

PTO (Paid Time Off)

Tuition reimbursement

Job summary

TTEC Customer Care Management Philippines Inc in Bacolod is seeking a Customer Service Representative to handle frontline customer interactions onsite, resolving escalated inquiries with empathy and clear guidance.

Minimum 12 months BPO experience and completed senior high school or two years in college are required. Computer literacy is essential, with a supportive culture and opportunities for career development and benefits.

Qualifications

• At least 12 months of BPO experience.
• Strong communication skills and empathy.
• Ability to resolve customer issues with research.

Responsibilities

• Handle incoming customer communications.
• Conduct research to resolve issues.
• Provide product/service knowledge to customers.

Skills

BPO Experience

Communication skills

Computer literacy

Education

Senior High School or 2-year college

Tools

MS Office Suite

Internet & Email

Job description

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all!

Your potential has a place here with TTEC's award-winning employment experience. As a Customer Service Representative working onsite in Bacolod, you'll be a part of bringing humanity to business. #experienceTTEC.

We're making it easy for you to connect with our recruiters and get hired faster. Stop by TTEC Bacolod, Monday to Friday from 10am to 3pm at Level 2 Robinsons Cybergate Center, Araneta Avenue, Singcang Airport.

What You'll be Doing

Do you have a passion for helping others and giving them peace of mind In this role, you'll have ownership over resolving escalated or complex calls from customers. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customers experience being just average or an exceptional one. Your experience in the industry is valued here.

During a Typical Day, You'll

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

• Completed senior high school or two years in college
• Requires at least 12 months BPO experience
• Recognize, apply and explain your product or service knowledge
• Computer experience

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit https://mybenefits.ttec.com/phl/ for more information.