Join TTEC Bacolod | Telco CSR | ₱21K Package

TTEC Customer Care Management Philippines Inc; Iligan; On-site; PHP 201,000 - 290,000; Full time

Job summary

TTEC Customer Care Management Philippines Inc. in Bacolod is seeking a Customer Service Representative to join onsite and help resolve customer inquiries with care and clarity. You will provide information, troubleshoot issues, and contribute to delivering an exceptional customer experience.

Requirements include at least 12 months in a BPO, completion of senior high school or two years of college, and basic computer skills. This is a collaborative, service‑driven team environment.

Qualifications

• Completed senior high school or two years in college.
• At least 12 months of BPO experience.
• Ability to explain product or service knowledge clearly to customers.
• Proficient with computers and basic software tools.

Responsibilities

• Resolve escalated or complex customer calls.
• Conduct research to answer customer questions and resolve issues.

Skills

BPO experience

Customer service

Computer skills

Education

Senior high school / some college

Tools

Basic computer software

Job description

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all!

Your potential has a place here with TTEC's award-winning employment experience. As a Customer Service Representative working onsite in Bacolod, you'll be a part of bringing humanity to business. #experienceTTEC.

We're making it easy for you to connect with our recruiters and get hired faster. Stop by TTEC Bacolod, Monday to Friday from 10am to 3pm at Level 2 Robinsons Cybergate Center, Araneta Avenue, Singcang Airport.

What You'll be Doing

Do you have a passion for helping others and giving them peace of mind In this role, you'll have ownership over resolving escalated or complex calls from customers. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customers experience being just average or an exceptional one. Your experience in the industry is valued here.

During a Typical Day, You'll

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

• Completed senior high school or two years in college
• Requires at least 12 months BPO experience
• Recognize, apply and explain your product or service knowledge
• Computer experience

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit https://mybenefits.ttec.com/phl/ for more information.