XTN-DA0F629 | PRC SALES SUPERVISOR

KMC Careers; Philippines; On-site; PHP 400,000 - 800,000; Full time

Job summary

KMC Careers is seeking a PRC Sales Supervisor in the Philippines to drive river cruise bookings. You will handle inquiries, guide customers through the booking process, and work to create memorable travel experiences.

The role emphasizes CRM usage, relationship building, and sustained achievement of sales targets in a luxury cruise environment. Join a dynamic team focused on growth and excellence.

Qualifications

• Minimum high school diploma or equivalent; sales or marketing education preferred.
• Proven sales experience, ideally in travel or cruise industries.
• Strong communication and negotiation abilities for client engagements.
• Proficiency with CRM systems and reservation platforms.

Responsibilities

• Handle inbound and outbound sales communications to promote and finalize bookings of river cruises.
• Oversee the entire sales cycle from initial contact through post-cruise follow-ups.
• Develop and nurture lasting client relationships to boost loyalty and repeat business.
• Utilize CRM systems to track all sales activities and client communications.
• Respond to marketing inquiries and follow up on reservations to maximize conversions.
• Meet or exceed individual and team sales targets and collaborate with service teams.

Skills

Sales

CRM

Negotiation

Communication skills

Team collaboration

Target-driven

Education

High school diploma or equivalent

Sales/Marketing education preferred

Tools

CRM platforms

Microsoft Office

Reservation systems

Job description

About the job XTN-DA0F629 | PRC SALES SUPERVISOR

The Personal River Cruise Sales Specialist plays a pivotal role in driving the company's revenue through the direct sale of river cruise experiences. This position focuses on engaging with potential customers and travel partners, providing them with detailed information about cruise options, and guiding them through the booking process to ensure a tailored and memorable travel experience.

This role offers a unique opportunity to work within the luxury travel industry, specializing in river cruises. A specialist in this position will benefit from a vibrant, supportive work environment that fosters personal growth and career advancement. The role provides extensive product training and the chance to develop in-depth knowledge of exotic cruise destinations. Additionally, the position offers a competitive compensation package including incentives based on sales performance.

• Handle both inbound and outbound sales communications to promote and finalize bookings of river cruises.
• Oversee the entire sales cycle from the initial customer contact through to post-cruise follow-ups, ensuring a seamless experience.
• Develop and nurture lasting relationships with clients to boost loyalty and repeat business.
• Effectively utilize company CRM systems to track all sales activities and client communications.
• Respond to and follow up on marketing initiatives, online queries, and incomplete reservations to maximize conversion opportunities.
• Consistently meet or exceed individual and team sales targets by employing effective sales strategies and maintaining high productivity levels.
• Work collaboratively with customer service and operations departments to enhance the overall customer experience.
• Ensure all booking details are accurately captured in the reservation system, including customer preferences and special requests.
• Minimum of a high school diploma or equivalent, with a preference for candidates possessing additional sales or marketing education.
• Proficiency in using various computer software, including CRM platforms, Microsoft Office, and reservation systems.
• Excellent verbal and written communication skills, with the ability to engage effectively with customers and team members.
• Strong organizational skills with the capability to manage multiple tasks and prioritize effectively.
• Ambitious and results-driven, with a proven track record of exceeding sales targets in a competitive environment.
• Exceptional negotiation and persuasion skills, capable of closing sales and handling objections smoothly.
• Adept at identifying customer needs and matching them with suitable cruise packages and experiences.
• Ability to adapt sales techniques based on different customer interactions and dynamics.