Implementations Executive

MicroSourcing; Manila; On-site; PHP 446,400 - 781,200; Full time

Benefits offered by this job

Healthcare benefits

PTO with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing in the Philippines is seeking an Implementation Executive to serve as a Program Assurance Officer. You will work with leadership, sales, and clients to gather clear program requirements and configure the platform (campaigns, reward catalogs, user access, branding).

You will manage timelines, support data imports, onboarding workflows, and coordinate with Product, IT, and Customer Success for client integrations.

Qualifications

• 1–3 years in client onboarding, platform configuration, or account coordination.
• Direct experience in fast-paced B2B SaaS environments.
• Proficiency with project management tools and advanced Excel/Google Sheets.
• Experience with CRM/engagement tools such as Freshdesk, Salesforce, HubSpot, or Zoom.
• Proven ability to perform UAT and system QA.
• Strong written and verbal communication for stakeholders at all levels.

Responsibilities

• Gather clear program requirements with leadership, sales, and clients.
• Configure the platform including campaigns, reward catalogs, user access, and branding.
• Manage project timelines and client communications using PM tools.
• Support bulk data imports and onboarding workflows with data integrity.
• Identify launch roadblocks, troubleshoot setup issues, and escalate defects.
• Coordinate with Product, IT, and Customer Success for client integrations.
• Maintain configuration notes and documentation in OneDrive and Confluence.
• Execute formal handover to Customer Success using transition forms.
• Train new hires on platform features and workflows.

Skills

Client onboarding

Platform configuration

Account coordination

Project management tools

CRM tools

UAT & QA

Tools

Monday.com

ClickUp

Jira

Trello

Confluence

OneDrive

Freshdesk

Salesforce

HubSpot

Zoom

Job description

Job Title

Implementation Executive

Location & Schedule

Remote | Day Shift

Role Overview

As a Program Assurance Officer, you will work closely with leadership, sales, and clients to gather clear program requirements. Your responsibilities include configuring the platform (campaigns, reward catalogs, user access, branding), managing project timelines and client communications, supporting bulk data imports and onboarding workflows, identifying launch roadblocks, troubleshooting setup issues, coordinating with Product, IT, and Customer Success teams for client integrations, maintaining configuration documentation, executing a formal handover to the Customer Success team, and staying updated on new platform features to train new hires.

Responsibilities

• Collaborate with leadership, sales, and clients to gather clear program requirements.
• Configure the platform including campaigns, reward catalogs, user access, and branding.
• Manage project timelines and client communications using Monday.com, ClickUp, Jira, or Trello.
• Support bulk data imports and user onboarding workflows while ensuring data integrity.
• Identify launch roadblocks, troubleshoot setup issues, and elevate defects to technical teams.
• Coordinate with Product, IT, and Customer Success teams to execute client integrations.
• Maintain configuration notes and documentation using OneDrive and Confluence.
• Execute a formalized handover process to the Customer Success team using transition forms.
• Stay updated on new platform features and conduct training for new hires.

Qualifications

• 1–3 years of experience in client onboarding, platform configuration, or account coordination.
• Direct experience working within a fast‑paced B2B SaaS environment.
• Proficiency with project management platforms and advanced Excel or Google Sheets.
• Experience using CRM and engagement tools such as Freshdesk, Salesforce, HubSpot, or Zoom.
• Proven ability to execute User Acceptance Testing (UAT) and system quality assurance.
• Strong written and verbal communication skills to manage stakeholders at all levels.

Preferred Skills

• Foundational technical knowledge of Single Sign‑On (SSO/SAML) and API integrations.
• Prior experience configuring employee recognition or corporate incentive software.
• Background in creating structured platform training materials and user guides.
• Analytical mindset with the ability to leverage data for strategic launch planning.

Benefits

• Competitive Rewards Enjoy above‑market compensation, healthcare coverage on day one (including dependents), paid time‑off with cash conversion, group life insurance, and performance bonuses.
• A Collaborative Spirit Contribute to a positive and engaging work environment through company‑sponsored events and activities.
• Work‑Life Harmony Balance work and life with flexible work arrangements.
• Career Growth Access continuous learning and career advancement opportunities.
• Inclusive Teamwork Join a team that celebrates diversity and fosters an inclusive culture.