Operational Resilience Analyst

QBE Group Shared Services Centre; Cebu City; On-site; PHP 600,000 - 900,000; Full time

Job summary

QBE Group Shared Services Centre seeks a Business Continuity Analyst to drive and support the business resiliency program. You will implement and oversee the Business Continuity Program, ensure alignment with policy, and collaborate with internal partners to maintain consistency and readiness across the organization.

The role involves ensuring uninterrupted availability of key resources, supporting the BC lifecycle, and producing dashboards and governance insights for management oversight.

Qualifications

• Understanding of business continuity principles, processes, and methodologies.
• Strong analytical and problem-solving skills are crucial for identifying risks and developing effective solutions.
• Excellent communication (written and verbal) to engage stakeholders and convey complex information clearly.
• Ability to build relationships and work effectively with diverse teams and stakeholders.
• Strong organizational skills to manage multiple tasks and projects.

Responsibilities

• Analyze, research, and evaluate complex business continuity issues, maintaining documentation and inquiries.
• Provide research, interpretation, and analysis to facilitate effective conclusions.
• Assist in overseeing the BC lifecycle to ensure consistency and efficiency.
• Troubleshoot system issues and ensure effective system functionality.
• Collaborate with partners in designing and delivering SharePoint capabilities and initiatives.
• Support internal customers in developing and maintaining business continuity plans, testing, and training.
• Participate in regular BC and crisis management update meetings and document progress.

Skills

Analytical Thinking

Business Continuity

Communication

Critical Thinking

Detail-Oriented

Disaster Recovery Strategies

Enterprise Risk Management

Stakeholder Management

Research Analysis

Risk Management

Managing performance

Professional Development

Waterfall Model

Education

Tertiary Degree or equivalent

Tools

Microsoft Office Suite (Word, Excel, PowerPoint, Visio)

Job description

Primary Details

Time Type: Full timeWorker Type: Employee

The purpose of this role is to utilise technical and functional expertise in business continuity and crisis management to drive and support the business resiliency program and team initiatives. This involves implementing and overseeing the Business Continuity Program for the division, ensuring alignment with corporate policy, and collaborating with internal partners to maintain consistency, efficiency, and synergy in business continuity efforts. The role also involves ensuring uninterrupted availability of key business resources to support critical activities and assisting the Business Continuity Management Team in responding to business disruptions effectively.

Responsibilities

• Analyse, research, and evaluate complex business continuity (BC) issues, maintaining documentation and responding to inquiries.
• Serve as a resource by providing research, interpretation, and analysis to facilitate effective conclusions.
• Assist in overseeing the BC lifecycle to ensure consistency, efficiency, and synergy across the organisation.
• Troubleshoot system issues, elevate inquiries, and ensure effective system functionality.
• Collaborate with business partners in designing and delivering SharePoint capabilities and strategic initiatives.
• Support internal business customers in developing and maintaining business continuity plans, testing, and training.
• Participate in regular BC and crisis management update meetings, documenting progress and escalating issues.
• Maintain BC and crisis management documentation, providing regular updates to management.
• Review, edit, and align documentation/policies/procedures related to business resiliency with the corporate framework.
• Build strong relationships with internal business customers and partners to ensure compliance with the corporate framework and support solution implementations.
• Produce and maintain dashboards, metrics and insights to support governance forums, management reporting and operational resilience oversight.
• Analyse data to identify patterns, emerging risks, control gaps, and improvement opportunities relevant to operational resilience delivery and governance.

Necessary Work Experience

• Some relevant experience - Experience in roles involving business continuity, operational resiliency, risk management, crisis management, disaster recovery, or emergency planning, and business continuity tools (e.g. crisis communication tool, business continuity management system)
• Solid exposure in general insurance / finance industry
• Some technical knowledge of IT and Disaster Recovery (DR) and the relationship with business continuity

Preferred Work Experience

• Experience developing and delivering programs in business continuity, resilience, emergency, security, risk management.
• Experience in project management, including planning, execution, and monitoring
• 3-5 years of work experience in Business Continuity / Crisis Management

Necessary Qualifications

• Tertiary Degree or equivalent combination of education and work experience
• Understanding of business continuity principles, processes, and methodologies
• Strong analytical and problem-solving skills are crucial for identifying risks and developing effective solutions
• Excellent communication (written and verbal) is needed to engage with stakeholders and convey complex information clearly
• Ability to build relationships and work effectively with diverse teams and stakeholders is important
• Strong organizational skills are needed to manage multiple tasks and projects simultaneously
• Proficiency in relevant software and tools, such as Microsoft Office Suite (Word, Excel, PowerPoint, Visio)

Preferred Qualifications

• Experience in some Business Continuity Management System e.g. Fusion RM, Archer BR, Service Now RM and similar tools
• Experience in roles involving Operational Resilience (Business Continuity, Third Party Risk Management, IT Service Continuity Management).
• Understanding of ISO 22301 and other relevant Business Continuity standards and frameworks
• With BC certifications (e.g. Certification from Business Continuity Institute (BCI) or DRI International (DRII), Business Continuity Planner certified, BC Lead Implementor certified, ISO-22301 certified)

Global Disclaimer

The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

US Only Disclaimer

To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

US Only - Travel Frequency

Infrequent (approximately 1-4 trips annually)

US Only - Physical Demands

General office jobs: Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs.

Skills

Analytical Thinking, Business Continuity, Communication, Critical Thinking, Detail-Oriented, Disaster Recovery Strategies, Enterprise Risk Management (ERM), Intentional collaboration, Issue Management, Managing performance, Professional Development, Research Analysis, Risk Management, Stakeholder Management, Waterfall Model

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.