Workforce Traffic & Scheduling Lead

Conduent; Cebu City; On-site; PHP 400,000 - 700,000; Full time

Job summary

Conduent in Cebu City, Philippines, seeks a capable team lead to support health plan operations, including member/provider services, claims, and grievances. You will coordinate work, apply improvements, and drive service KPIs.

The ideal candidate has advanced expertise in analytical or operational processes, works autonomously, and mentors junior teammates while following established procedures.

Qualifications

• Advanced expertise within analytical or operational processes.
• Ability to coordinate and lead teams without formal supervision.
• Autonomous work within established procedures.

Responsibilities

• Facilitates quantitative project KPIs such as service level so that intraday and intraweek operational KPIs are met and optimized.
• Ensures that published schedules appropriately meet organization and project-specific targets (KPIs) within a set policy.
• Monitors intraday actuals against forecasted planning parameters and applies corrective actions to address negative deviations.
• Re-forecasts planning parameters based on actuals.
• Updates intraday schedules to best meet requirements for upcoming intervals.
• Records events and incidents that influence forecasts and KPI realization for impact review and future planning.
• Accepts and maintains published schedules by adjusting to accommodate changes to available resources or client requirements.
• Manages operations across several health plan functions, including plan operations, member/provider services, claims, implementation and grievances/appeals.
• Performs other duties as assigned.
• Complies with all policies and standards.

Skills

Leadership

Team coordination

Analytical thinking

Problem solving

Communication skills

Autonomy

Tools

Data systems

Job description

Conduent in Cebu City, Philippines, seeks a capable team lead to support health plan operations, including member/provider services, claims, and grievances. You will coordinate work, apply improvements, and drive service KPIs.

The ideal candidate has advanced expertise in analytical or operational processes, works autonomously, and mentors junior teammates while following established procedures.