Workforce Traffic Analytics Lead

Conduent Incorporated; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Conduent Incorporated is seeking a Workforce Management Traffic Analyst in the Philippines. You will support health plan operations, monitor KPIs, and adjust schedules to optimize intraday performance. This role emphasizes data-driven decisions, collaboration, and process improvement.

You will act as a lead within the team, coordinating tasks, sharing guidance, and applying established procedures to ensure service levels and client requirements are met efficiently.

Qualifications

• Performs tasks based on established procedures.
• Uses data organizing and coordination skills to perform business support or technical work.
• Requires vocational training, certifications, licensures, or equivalent experience.
• Advanced, specialized expertise within analytical or operational processes.
• Completes assignments and facilitates the work of others.
• Leads work of a team without being a supervisor.
• Works autonomously within established procedures.
• Communicates information and ideas effectively.

Responsibilities

• Facilitates quantitative project KPIs such as service level so that intraday and intraweek operational KPIs are met and optimized.
• Ensures that published schedules appropriately meet organization and project-specific targets (KPIs) within a set policy.
• Monitors intraday actuals against forecasted planning parameters and applies corrective actions to address negative deviations.
• Re-forecasts planning parameters based on actuals.
• Updates intraday schedules to best meet requirements for upcoming intervals.
• Records events and incidents that influence forecasts and KPI realization for impact review and future planning.
• Accepts and maintains published schedules by adjusting to accommodate changes to available resources or client requirements.
• Manages operations across several health plan functions, including plan operations, member/provider services, claims, implementation and grievances/appeals.
• Performs other duties as assigned.
• Complies with all policies and standards.

Skills

Data organization

Coordination skills

Analytical expertise

Autonomy

Communication

Education

Vocational training or equivalent experience

Job description

Conduent Incorporated is seeking a Workforce Management Traffic Analyst in the Philippines. You will support health plan operations, monitor KPIs, and adjust schedules to optimize intraday performance. This role emphasizes data-driven decisions, collaboration, and process improvement.

You will act as a lead within the team, coordinating tasks, sharing guidance, and applying established procedures to ensure service levels and client requirements are met efficiently.