Workforce Rostering Coordinator

Smartsourcing; Cebu City; On-site; PHP 360,000 - 480,000; Full time

Benefits offered by this job

5-day Christmas Leave

Healthcare from Day 1

Free lunch & coffee

Night shift differential

Gym membership subsidy

Smartsourcing Exclusives

Monthly events

Community programs

Job summary

Smartsourcing in Cebu City is looking for a dedicated Customer Service Representative (Workforce Rostering) to coordinate staff schedules, manage shifts, validate timesheets, and support onboarding and compliance. This onsite role emphasizes clear communication with staff and clients to ensure the right people are in the right place at the right time.

You will be the go-to for scheduling questions, maintain rostering records, and assist payroll with timesheet accuracy, while adapting to

Qualifications

• Experience in workforce management, scheduling, or staffing support.
• Experience supporting client operations and rostering environments.
• Background in service-delivery environments such as healthcare, outsourcing, or operations support advantageous

Responsibilities

• Coordinate staff schedules to meet client care requirements.
• Validate timesheets before payroll processing and resolve discrepancies.
• Support onboarding and ensure rostering compliance and documentation.
• Serve as the main contact for scheduling inquiries from staff and clients.

Education

Bachelor's degree in Business Administration / Operations Management / Healthcare Administration

Tools

Workforce scheduling systems

Microsoft Office

Google Workspace

Job description

Smartsourcing in Cebu City is looking for a dedicated Customer Service Representative (Workforce Rostering) to coordinate staff schedules, manage shifts, validate timesheets, and support onboarding and compliance. This onsite role emphasizes clear communication with staff and clients to ensure the right people are in the right place at the right time.

You will be the go-to for scheduling questions, maintain rostering records, and assist payroll with timesheet accuracy, while adapting to