Realtime Analyst - Workforce Management (MOA Pasay / Alabang) | Onsite

TASQ Staffing Solutions; Manila; On-site; PHP 223,200 - 334,800; Full time

Job summary

TASQ Staffing Solutions seeks a Realtime Analyst for their Manila office. The role involves monitoring real-time queues, adjusting schedules, and supporting agents in a BPO environment. Candidates should have at least 1 year of experience as a Realtime Analyst and 2 years in college coursework. The position is 100% onsite and requires skills in troubleshooting and reporting to ensure smooth operations. Join TASQ to be part of a dynamic team focused on operational excellence.

Qualifications

• Minimum of 1 year experience as Realtime Analyst in a BPO/call center environment.

Responsibilities

• Monitor real-time queue and agent activities across business lines.
• Adjust schedules and oversee overtime to maintain staffing levels.
• Support agents with troubleshooting and document system issues.
• Generate and distribute Intraday and essential reports.
• Maintain confidentiality of organizational strategies and practices.

Skills

Real-time monitoring

Troubleshooting

Reporting

Scheduling

Education

At least 2 years in college

Job description

Work Setup: 100% Onsite

Locations:

• MOA, Pasay
• Alabang

Requirements:

• At least 2 years in college (No back subjects)
• Minimum of 1 year experience as Realtime Analyst in a BPO/call center environment

Job Responsibilities:

• Keep a close eye on real-time queue and agent activities across various business lines to ensure smooth operations.
• Proactively adjust schedules and oversee overtime and voluntary time off to maintain peak staffing levels.
• Support agents with straightforward troubleshooting and meticulously document any system issues encountered.
• Generate and distribute precise Intraday and other essential reports promptly to keep everyone informed.
• Protects the confidentiality of the organization's strategies, objectives, and practices.