Workforce Planner

SYSGEN RPO; Makati; On-site; PHP 360,000 - 600,000; Full time

Job summary

SYSGEN RPO is seeking a highly organized Workforce Planner to support day-to-day scheduling operations for clinicians and participants in a structured, fast-paced environment.

You will coordinate appointments, manage referrals, maintain scheduling systems, and provide administrative support to ensure timely, accurate scheduling services. Strong communication and attention to detail will be essential as you collaborate with internal teams and stakeholders.

Qualifications

• Strong written and verbal English communication is required.
• Excellent customer service and stakeholder management.
• High attention to detail and accuracy.
• Excellent organizational and time management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong data entry and administrative skills.
• Intermediate proficiency in Microsoft Outlook, Word, Excel, and Teams.

Responsibilities

• Receive, review, and process referrals.
• Schedule participant appointments within required service timeframes.
• Coordinate with clinicians, participants, and internal teams regarding appointments and changes.
• Update scheduling and workforce systems with appointments and changes.
• Manage clinician leave and availability in scheduling systems.
• Process participant discharges following procedures.
• Maintain accurate participant records and scheduling documentation.
• Monitor shared inboxes and respond to scheduling requests.
• Assist with daily workforce scheduling and clinician schedule optimization.
• Support participant waitlist management.
• Escalate complex scheduling issues when needed.
• Ensure administrative tasks are completed accurately and on time.
• Contribute to process improvements and system changes.

Skills

English communication

Customer service

Attention to detail

Organizational skills

Time management

Data entry

Microsoft Office

Independent + team player

Proactive / solution-oriented

Tools

Microsoft Office

Job description

We are looking for a highly organized and customer-focused Workforce Planner to join our team and support day-to-day scheduling operations.

About the Role

In this role, you will help coordinate appointments, manage referrals, maintain scheduling systems, and provide administrative support to ensure clinicians and participants receive timely and accurate scheduling services. If you enjoy working in a fast-paced, structured environment where organization, attention to detail, and communication are key, this could be a great opportunity for you.

Responsibilities

• Receive, review, and process incoming referrals.
• Schedule participant appointments within required service timeframes.
• Coordinate with clinicians, participants, and internal teams regarding appointments and schedule changes.
• Update scheduling and workforce systems with appointments, cancellations, reschedules, and amendments.
• Manage clinician leave and availability in scheduling systems.
• Process participant discharges following established procedures.
• Maintain accurate participant records and scheduling documentation.
• Monitor shared inboxes and respond to scheduling requests.
• Assist with daily workforce scheduling and clinician schedule optimization.
• Support participant waitlist management.
• Escalate complex scheduling issues when needed.
• Ensure administrative tasks are completed accurately and within required timelines.
• Contribute to process improvements and support new procedures and system changes.

Qualifications

• At least 2 years of experience in workforce planning, scheduling, administration, customer service, or a similar role.

Required Skills

• Strong written and verbal English communication skills.
• Excellent customer service and stakeholder management skills.
• Strong attention to detail and accuracy.
• Excellent organizational and time management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong data entry and administrative skills.
• Intermediate proficiency in Microsoft Office – Outlook, Word, Excel, and Teams.
• Ability to work independently while also being an effective team player.
• Professional, proactive, and solution-oriented approach.

Preferred Skills

• Experience in healthcare, allied health, disability, aged care, or community services.
• Experience using workforce scheduling, rostering, or appointment management systems.
• Experience supporting Australian clients or working within the Australian healthcare industry.