Workforce Management Analyst - Data-Driven Ops & Vendors

Shopee; Manila; On-site; PHP 502,000 - 781,000; Full time

Job summary

Shopee is seeking a Workforce Management Analyst to support outsourced warehouse manpower across agencies in a high-volume e-commerce environment. You will analyze data on agency performance, workforce quality, and compliance to guide decision-making and maintain operational visibility.

You will track KPIs, collaborate with warehouse operations to ensure supply reliability, manage onboarding for new agents, and support training.

Qualifications

• Bachelor’s degree in Business, HR, Industrial Engineering or a related field.
• 2–3 years of experience in workforce management, vendor coordination, manpower outsourcing, or warehouse operations (e-commerce preferred).
• Strong understanding of payroll, incentives, billing, agency operations, and labor compliance.
• Analytical and data-driven with experience in workforce KPI reporting.
• Strong communication, coordination, and stakeholder support skills.

Responsibilities

• Track and report agency KPIs, including fill rate, agent quality, attendance, attrition, and operational reliability.
• Collaborate with warehouse operations to ensure agent supply reliability and adherence to process standards.
• Support performance monitoring, attendance tracking, and operational issue resolution.
• Provide insights to Ops on workforce quality, incentive performance, and behavioral trends.
• Manage a team of trainers and administer the onboarding training program for new warehouse hires.

Skills

Workforce analytics

KPI reporting

Stakeholder coordination

Communication

Education

Bachelor’s degree in Business/HR/Industrial Engineering/Psychology

Job description

Shopee is seeking a Workforce Management Analyst to support outsourced warehouse manpower across agencies in a high-volume e-commerce environment. You will analyze data on agency performance, workforce quality, and compliance to guide decision-making and maintain operational visibility.

You will track KPIs, collaborate with warehouse operations to ensure supply reliability, manage onboarding for new agents, and support training.