Workforce Analytics Specialist - Warehouse & Vendor Ops

Shopee; Manila; On-site; PHP 334,800 - 502,200; Full time

Job summary

Shopee is looking for a Workforce Management Analyst in the Philippines to analyze and support the management of outsourced warehouse manpower. The role includes monitoring vendor performance, tracking KPIs, managing training and onboarding for new agents, and ensuring compliance with labor regulations. Ideal candidates should have 2-3 years of experience in workforce management along with strong analytical and communication skills. This position provides a dynamic opportunity in the e-commerce sector.

Qualifications

• 2-3 years of experience in workforce management, vendor coordination, manpower outsourcing, or warehouse operations.
• Strong understanding of commercial governance, agency operations, and labor compliance.
• Familiar with labor laws, regulatory requirements, and contracting.

Responsibilities

• Track and report agency KPIs including fill rate, agent quality, and attendance.
• Support performance monitoring and operational issue resolution.
• Monitor compliance with labor regulations and corporate standards.

Skills

Analytical skills

Communication skills

Coordination skills

Stakeholder support

Education

Bachelor’s degree in Business, HR, Industrial Engineering, Psychology, or related field

Job description

Shopee is looking for a Workforce Management Analyst in the Philippines to analyze and support the management of outsourced warehouse manpower. The role includes monitoring vendor performance, tracking KPIs, managing training and onboarding for new agents, and ensuring compliance with labor regulations. Ideal candidates should have 2-3 years of experience in workforce management along with strong analytical and communication skills. This position provides a dynamic opportunity in the e-commerce sector.