Workforce Management Analyst (Manpower), Operations Excellence - SCommerce

Shopee; Manila; On-site; PHP 334,800 - 502,200; Full time

Job summary

Shopee is looking for a Workforce Management Analyst in the Philippines to analyze and support the management of outsourced warehouse manpower. The role includes monitoring vendor performance, tracking KPIs, managing training and onboarding for new agents, and ensuring compliance with labor regulations. Ideal candidates should have 2-3 years of experience in workforce management along with strong analytical and communication skills. This position provides a dynamic opportunity in the e-commerce sector.

Qualifications

• 2-3 years of experience in workforce management, vendor coordination, manpower outsourcing, or warehouse operations.
• Strong understanding of commercial governance, agency operations, and labor compliance.
• Familiar with labor laws, regulatory requirements, and contracting.

Responsibilities

• Track and report agency KPIs including fill rate, agent quality, and attendance.
• Support performance monitoring and operational issue resolution.
• Monitor compliance with labor regulations and corporate standards.

Skills

Analytical skills

Communication skills

Coordination skills

Stakeholder support

Education

Bachelor’s degree in Business, HR, Industrial Engineering, Psychology, or related field

Job description

About The Team The Workforce Management Analyst is responsible for analyzing and supporting the management of outsourced warehouse manpower across multiple agencies. This role provides data-driven insights on agency performance, workforce quality, and operational compliance to support decision-making in an e-commerce warehouse environment. The analyst monitors vendor performance, tracks incentives and penalties, manages training and onboarding of new agents, and supports workforce operations by ensuring data accuracy and operational visibility.

Job Description

Operational Support

• Track and report agency KPIs, including fill rate, agent quality, attendance, attrition, and operational reliability.
• Collaborate with warehouse operations to ensure agent supply reliability and adherence to process standards.
• Support performance monitoring, attendance tracking, and operational issue resolution.
• Provide insights to Ops on workforce quality, incentive performance, and behavioral trends.
• Manage a team of trainers and administer the end-to-end onboarding training program for new warehouse hires.

Behavioral Insights & Workforce Quality

• Analyze attrition, absenteeism, and agent performance to identify root causes and recommend interventions.
• Support the development and tracking of initiatives aimed at improving workforce engagement, retention, and agent quality.
• Coordinate with agencies to support recruitment, profiling, and onboarding processes for new agents.

Compliance & Risk Management

• Monitor and flag manpower operations for compliance with labor regulations and corporate standards, escalating issues as needed.
• Support resolution of workforce-related issues in coordination with agencies and internal teams.
• Maintain documentation and audit trails for workforce governance and compliance purposes.

Requirements

• Bachelor’s degree in Business, HR, Industrial Engineering, Psychology, or related field.
• 2-3 years of experience in workforce management, vendor coordination, manpower outsourcing, or warehouse operations (e-commerce preferred).
• Strong understanding of commercial governance (payroll, incentives, billing), agency operations, and labor compliance.
• Knowledgeable in labor laws, regulatory requirements, and contracting rules.
• Analytical and data-driven, with experience in workforce KPI reporting.
• Strong communication, coordination, and stakeholder support skills.