Warehouse Operations & Planning Lead

Shopee; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Shopee seeks a Warehouse Manager to oversee operations across all warehouse functions on site. You will cover on-floor leadership during absences and peak periods, ensuring continuity of operations and serving as the primary on-site contact for OPEX, VMP, and IT stakeholders.

You will define capacity standards by function, forecast demand, and track productivity metrics while coordinating with HQ for resource planning and asset management.

Responsibilities

• Define HC standards by function based on volume and productivity baselines
• determine long-term vs. seasonal nFTE mix
• track overall WH productivity vs. speed metrics (CFR, IB OLA, Return)
• Prepare site HC plan vs. volume forecast (BAU vs. campaign planning); align with OPEX / Manpower on requirements
• Submit manpower requests to vendors per agreed COT
• raise OT requests for approval; ensure on-time and accurate requests aligned with each function's needs
• Track daily attendance, actual HC allocation to functions, planned productivity/CFR vs. actual, and Fill Rate %; record in WMS; minimize vendor disputes due to incorrect attendance records
• Maintain activity tagging by function and OT hours; support OPEX / Manpower in vendor attendance reconciliation
• Define usage assumptions for planning; track actual usage rate; maintain safety stock quantity (safe DOC) per site
• Forecast demand from ADO by function; align procurement cycle with VMP
• Generate PR per site on schedule; ensure request accuracy and lead time compliance
• Track delivery and consumption vs. forecast; maintain zero stock-out days; monitor Consumable CPI vs. speed metrics and space occupied vs. planned
• Receive and distribute consumables to functions; maintain accurate on-hand inventory records
• Assess equipment needs vs. utilisation; identify capex and replacement requirements; track asset utilisation rate
• Prepare capex and replacement plan per site; align with VMP (non-IT equipment) and Corporate IT (IT equipment)
• Submit PR for non-IT equipment to VMP; submit IT equipment requests to Corporate IT; ensure on-time and accurate requests
• Track assets, assignments, and maintenance schedules; report operation disruption / downtime; monitor G&A CPI (breakdown to Asset & Equipment)
• Maintain assign in/out log; keep asset register accurate; coordinate maintenance records
• Cover the Warehouse Manager during absences — assume full floor management responsibilities across all warehouse functions
• Deputize on-floor execution as needed to ensure operational continuity across shifts and during peak periods
• Serve as the succession candidate for the WHM role; maintain working knowledge of all warehouse functions
• Serve as the single named onsite point of contact for OPEX / Manpower, VMP, Corporate IT, and Expansion for all resource-related matters at the site
• Escalate resource constraints, procurement delays, or supply gaps to the relevant HQ function with timely and accurate data
• Participate in regular site reviews and provide clean data to support network-level planning at HQ

Job description

Shopee seeks a Warehouse Manager to oversee operations across all warehouse functions on site. You will cover on-floor leadership during absences and peak periods, ensuring continuity of operations and serving as the primary on-site contact for OPEX, VMP, and IT stakeholders.

You will define capacity standards by function, forecast demand, and track productivity metrics while coordinating with HQ for resource planning and asset management.