Workforce Data Analyst: Forecasting, Scheduling & Ops

Outsource Staffers, OPC; Cebu City; On-site; PHP 279,000 - 502,000; Full time

Job summary

Outsource Staffers, OPC in Cebu City is seeking a Workforce / Data Analyst to support operational efficiency through workforce planning, scheduling, forecasting, real-time monitoring and data analysis.

The role involves forecasting workload, monitoring performance, preparing reports, real-time queue monitoring, intraday adjustments, and coordinating with HR and Operations to ensure service levels meet client requirements.

Qualifications

• 1-3 years of experience in analytics or workforce planning.
• Experience with forecasting and scheduling tools.
• Proficient in Excel or Google Sheets.

Responsibilities

• Forecast workload and identify staffing needs.
• Monitor staffing performance, schedule adherence, attendance, productivity, and metrics.
• Prepare reports and maintain workforce data to support optimization.
• Monitor queues and agent status in real time (RTA).
• Make intraday adjustments to maintain service levels.
• Coordinate with HR and Operations.
• Handle escalation line (Batt Phone).

Skills

Forecasting

Scheduling

Real-time monitoring

Analytical skills

Communication

Self-driven

Tools

Excel

Google Sheets

Job description

Outsource Staffers, OPC in Cebu City is seeking a Workforce / Data Analyst to support operational efficiency through workforce planning, scheduling, forecasting, real-time monitoring and data analysis.

The role involves forecasting workload, monitoring performance, preparing reports, real-time queue monitoring, intraday adjustments, and coordinating with HR and Operations to ensure service levels meet client requirements.