Workforce Analyst (Scheduling/Real-Time)

IFIVE INC.; Philippines; On-site; PHP 391,000 - 837,000; Full time

Job summary

IFIVE INC. in the Philippines is seeking a Workforce Analyst to join our team. You will produce regular performance and operational reports for clients and internal stakeholders, extracting data, verifying accuracy and presenting results.

This role involves developing new reports, responding to ad-hoc information requests, and providing commentary to accompany reports. You will analyse data to monitor performance, forecast staffing needs, and support real-time workforce initiatives across global

Qualifications

• At least 3 years of experience as a Workforce Specialist/Analyst.
• Experience in scheduling and/or real-time (RTA) management is highly preferred.
• Willing to work night shifts and flexible or shifting schedules.
• Must be willing to work at 8th Floor Zeta Tower Bridgetowne, C-5 Quezon City.

Responsibilities

• Produce regular performance and operational reports for clients and internal stakeholders as per business requirements; by extracting data, verifying accuracy, and presenting results.
• Develop new reports and make changes to existing reports as required; by creating/adjusting configurations, creating spreadsheets to calculate measures/present results, and documenting instructions for the reports production.
• Respond to ad-hoc requests for information; by extracting data, conducting research/analysis and presenting results.
• Provide commentary to accompany regular reports and responses to ad-hoc requests where necessary.
• Analyze data to monitor business performance, identify trends, and for use in planning, staffing, scheduling and forecasting.
• Communicate analysis results and provide critical insight to relevant stakeholders.
• Analyze the impact of volume, productivity, scheduling and shrinkage on staffing requirements.
• Report staffing needs and performance issues impacting service levels on a proactive manner.
• Monitor utilization reports across all levels.
• Provide support on real time workforce initiatives across global sites.
• Create and update existing reports and databases.
• Ensure compliance of reporting initiatives to company principles and government regulations.
• Maintain confidentiality on information, technology and practices developed by the company.

Job description

Highlights

• Competitive compensation and benefits packages




• Continuous professional development and learning opportunities




• Regular engagement activities and events

WORKFORCE ANALYST

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and be #DecidedlyDifferent!

ROLE OVERVIEW

We are looking for an Workforce Analyst to be part of our team.

MAIN RESPONSIBILITIES

• Produce regular performance and operational reports for clients and internal stakeholders as per business requirements; by extracting data, verifying accuracy, and presenting results




• Develop new reports and make changes to existing reports as required; by creating/adjusting configurations, creating spreadsheets to calculate measures/present results, and documenting instructions for the reports production




• Respond to ad-hoc requests for information; by extracting data, conducting research/analysis and presenting results




• Provide commentary to accompany regular reports and responses to ad-hoc requests where necessary




• Analyze data to monitor business performance, identify trends, and for use in planning, staffing, scheduling and forecasting




• Communicate analysis results and provide critical insight to relevant stakeholders




• Analyze the impact of volume, productivity, scheduling and shrinkage on staffing requirements




• Report staffing needs and performance issues impacting service levels on a proactive manner




• Monitor utilization reports across all levels




• Provide support on real time workforce initiatives across global sites




• Create and update existing reports and databases




• Ensure compliance of reporting initiatives to company principles and government regulations




• Maintain confidentiality on information, technology and practices developed by the company

REQUIREMENTS

• At least 3 years of experience as a Workforce Specialist/Analyst.




• Experience in scheduling and/or real-time (RTA) management is highly preferred.




• Willing to work night shifts and flexible or shifting schedules.




• Must be willing to work at 8th Floor Zeta Tower Bridgetowne, C-5 Quezon City.