Real-Time Scheduling & Analytics Workforce Analyst

TechNerds Solutions; Philippines; On-site; PHP 335,000 - 614,000; Full time

Benefits offered by this job

Competitive compensation

Learning opportunities

Engagement activities

Job summary

TechNerds Solutions in Quezon City, Philippines, is seeking a Workforce Analyst to join our team. You will produce regular performance and operational reports for clients and internal stakeholders, by extracting data, verifying accuracy and presenting results.

The role requires 3+ years of experience as a Workforce Specialist/Analyst, experience in scheduling or real-time management is preferred, and willingness to work night shifts in a global 24/7 environment.

Qualifications

• At least 3 years of experience as a Workforce Specialist/Analyst.
• Experience in scheduling and/or real-time (RTA) management is highly preferred.
• Willing to work night shifts and flexible or shifting schedules.

Responsibilities

• Produce regular performance and operational reports for clients and internal stakeholders by extracting data, verifying accuracy, and presenting results.
• Develop new reports and modify existing ones by configurations, spreadsheet calculations and documenting instructions for report production.
• Respond to ad-hoc information requests by extracting data, researching and presenting results.
• Provide commentary to accompany regular reports and ad-hoc responses as needed.
• Analyze data to monitor business performance, identify trends and support planning, staffing, scheduling and forecasting.
• Communicate analysis results and provide critical insights to stakeholders.
• Analyze impact of volume, productivity, scheduling and shrinkage on staffing requirements.
• Report staffing needs and performance issues affecting service levels proactively.
• Monitor utilization reports across all levels and support real-time workforce initiatives across global sites.
• Create and update reports and databases while ensuring compliance with company principles and regulations.

Skills

Data analysis

Reporting

Communication

Flexibility

Tools

Excel

SQL

BI Tools

Job description

TechNerds Solutions in Quezon City, Philippines, is seeking a Workforce Analyst to join our team. You will produce regular performance and operational reports for clients and internal stakeholders, by extracting data, verifying accuracy and presenting results.

The role requires 3+ years of experience as a Workforce Specialist/Analyst, experience in scheduling or real-time management is preferred, and willingness to work night shifts in a global 24/7 environment.