Strategic Workforce Planner & Analytics Lead

Cloudstaff Philippines Inc.; Philippines; Remote; PHP 700,000 - 1,000,000; Full time

Benefits offered by this job

Employee Share Units program

Dream Points rewards

Health and life insurance

Career advancement

Well-being support

International career growth

Mental Wellness program

Social clubs and events

WFH perks boxes

Referral incentives

Company PC & Internet

Job summary

Cloudstaff Philippines Inc. seeks a Workforce Analyst to support companywide workforce planning, operational analytics, and financial planning across California, Florida, and offshore operations.

The role forecasts demand, evaluates staffing and productivity, monitors capacity and service performance, and provides leadership with data-driven recommendations across Customer Service, Quality Assurance, Payment Operations, Documents, Enrollments, and other teams.

Qualifications

• Bachelor's degree in Business, Finance, Analytics, Operations, Economics, Mathematics, or a related field.
• Two or more years of experience in workforce management, workforce planning, operations analytics, financial analysis, or related field.
• Experience supporting a contact center, high-volume operation, multi-site workforce, offshore operation, or workforce/labor-cost modeling is strongly preferred.

Responsibilities

• Develop workload and staffing forecasts using historical volume, productivity, seasonality, backlogs, business changes, and planned initiatives.
• Translate forecasted demand into staffing requirements by department, location, shift, and skill, accounting for PTO, training, absenteeism, attrition, and new-hire ramp time.
• Analyze headcount, productive FTE, schedules, and capacity to identify coverage gaps and opportunities to reallocate resources.
• Build workforce models for call-center and back-office functions including calls, documents, enrollments, payment activity, quality reviews, outreach, and case work.
• Recommend hiring, schedule changes, overtime, cross-training, or workload redistribution based on business demand and priorities.

Skills

Analytical thinking

Forecasting

Capacity planning

Staffing

Problem solving

Communication

Education

Bachelor's degree in Business, Finance, Analytics, Operations, Economics, Mathematics, or related field

Tools

Excel

Power BI

Job description

Cloudstaff Philippines Inc. seeks a Workforce Analyst to support companywide workforce planning, operational analytics, and financial planning across California, Florida, and offshore operations.

The role forecasts demand, evaluates staffing and productivity, monitors capacity and service performance, and provides leadership with data-driven recommendations across Customer Service, Quality Assurance, Payment Operations, Documents, Enrollments, and other teams.