Workforce Analytics & Reporting Specialist

Freelio; Quezon City; On-site; PHP 360,000 - 540,000; Full time

Job summary

Accenture in Quezon City is seeking a Workforce Reporting Analyst to deliver accurate workforce insights, maintain reporting governance, and drive automation. You will develop dashboards, analyze productivity trends, and support governance meetings to inform leadership decisions.

The role requires 6 months to 2 years in RTA or WFM-related work, strong MS Office skills, and a willingness to work on-site at Quezon Cyberpark Tower 3. This position emphasizes data accuracy and continuous improvement.

Qualifications

• At least 6 months to 2 years RTA experience.
• Good knowledge in MS Office (Word, Excel, PowerPoint).
• No specific tool requirement; helpful if you have WFM tool experience.

Responsibilities

• Develop and maintain workforce performance reports, scorecards, and dashboards.
• Analyze trends related to productivity, SLA, volume, utilization, attendance, and operational performance.
• Ensure data accuracy, integrity, and reporting governance.
• Build automated reporting solutions and visualization tools.
• Provide actionable insights and recommendations to leadership and stakeholders.
• Support business reviews, governance meetings, and client reporting requirements.

Skills

RTA experience

MS Office proficiency

Tools

eWFM

IEX

CMS Avaya

Blue Pumpkin

Aspect

Job description

Accenture in Quezon City is seeking a Workforce Reporting Analyst to deliver accurate workforce insights, maintain reporting governance, and drive automation. You will develop dashboards, analyze productivity trends, and support governance meetings to inform leadership decisions.

The role requires 6 months to 2 years in RTA or WFM-related work, strong MS Office skills, and a willingness to work on-site at Quezon Cyberpark Tower 3. This position emphasizes data accuracy and continuous improvement.