DE033848-Workforce Services Associate

Freelio; Quezon City; On-site; PHP 360,000 - 540,000; Full time

Job summary

Accenture in Quezon City is seeking a Workforce Reporting Analyst to deliver accurate workforce insights, maintain reporting governance, and drive automation. You will develop dashboards, analyze productivity trends, and support governance meetings to inform leadership decisions.

The role requires 6 months to 2 years in RTA or WFM-related work, strong MS Office skills, and a willingness to work on-site at Quezon Cyberpark Tower 3. This position emphasizes data accuracy and continuous improvement.

Qualifications

• At least 6 months to 2 years RTA experience.
• Good knowledge in MS Office (Word, Excel, PowerPoint).
• No specific tool requirement; helpful if you have WFM tool experience.

Responsibilities

• Develop and maintain workforce performance reports, scorecards, and dashboards.
• Analyze trends related to productivity, SLA, volume, utilization, attendance, and operational performance.
• Ensure data accuracy, integrity, and reporting governance.
• Build automated reporting solutions and visualization tools.
• Provide actionable insights and recommendations to leadership and stakeholders.
• Support business reviews, governance meetings, and client reporting requirements.

Skills

RTA experience

MS Office proficiency

Tools

eWFM

IEX

CMS Avaya

Blue Pumpkin

Aspect

Job description

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---POSITION TITLE: Workforce Services AssociateWORK SETUP: Return to OfficeOVERALL PURPOSE:We are seeking a highly analytical Workforce Reporting Analyst to support workforce and operational decision-making through reporting, analytics, and automation. The role will be responsible for delivering accurate workforce insights, maintaining reporting governance, and driving continuous improvement.RESPONSIBILITIES:• Develop and maintain workforce performance reports, scorecards, and dashboards.• Analyze trends related to productivity, SLA, volume, utilization, attendance, and operational performance.• Ensure data accuracy, integrity, and reporting governance.• Build automated reporting solutions and visualization tools.• Provide actionable insights and recommendations to leadership and stakeholders.• Support business reviews, governance meetings, and client reporting requirements.OTHERS:Project Shift Schedule: RotationProject Rest Day: RotationProject/Team Location: Quezon Cyberpark Tower 3SKILL AND QUALIFICATIONS:• At least 6 months to 2 years RTA experience; other WFM experience is a plus but not required.• Good knowledge in MS Office (Word, Excel, PowerPoint)• No specific tool requirement; good to have if with experience in WFM Tools (ex. eWFM, IEX, CMS Avaya, Blue Pumpkin, Aspect)About AccentureAccenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com Equal Employment Opportunity StatementWe believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.