Workers' Comp Claims & Customer Care Agent

Datamatics CMS PH; Pasig; Presencial; PHP 279.000 - 446.000; Jornada completa

Descripción de la vacante

Datamatics CMS PH is seeking a Customer Service Agent to handle inbound inquiries related to workers' compensation and FNOL processes from its Manila area operations. The role emphasizes accurate documentation, clear communication of policy details, and maintaining high customer satisfaction.

The ideal candidate will have 6 months to 2 years of insurance customer service or claims experience, strong interpersonal skills, and proficiency with customer service software.

Formación

• 6 months to 2 years in insurance customer service or claims handling.
• Familiar with workers' compensation insurance and FNOL processes.
• Ability to handle sensitive information with discretion and professionalism.
• Proficient with customer service software and tools.

Responsabilidades

• Handle inbound calls related to workers' compensation insurance.
• Document FNOL details accurately.
• Explain policy coverage, claim status, and procedures.
• Resolve inquiries while maintaining customer satisfaction.
• Collaborate with internal teams to process claims.
• Stay up-to-date on products and regulations.

Conocimientos

Communication skills

Interpersonal skills

Discretion and professionalism

Customer service software

FNOL knowledge

Descripción del empleo

Datamatics CMS PH is seeking a Customer Service Agent to handle inbound inquiries related to workers' compensation and FNOL processes from its Manila area operations. The role emphasizes accurate documentation, clear communication of policy details, and maintaining high customer satisfaction.

The ideal candidate will have 6 months to 2 years of insurance customer service or claims experience, strong interpersonal skills, and proficiency with customer service software.