Insurance Agent - CSR

Datamatics CMS PH; Pasig; On-site; PHP 279,000 - 446,000; Full time

Job summary

Datamatics CMS PH is seeking a Customer Service Agent to handle inbound inquiries related to workers' compensation and FNOL processes from its Manila area operations. The role emphasizes accurate documentation, clear communication of policy details, and maintaining high customer satisfaction.

The ideal candidate will have 6 months to 2 years of insurance customer service or claims experience, strong interpersonal skills, and proficiency with customer service software.

Qualifications

• 6 months to 2 years in insurance customer service or claims handling.
• Familiar with workers' compensation insurance and FNOL processes.
• Ability to handle sensitive information with discretion and professionalism.
• Proficient with customer service software and tools.

Responsibilities

• Handle inbound calls related to workers' compensation insurance.
• Document FNOL details accurately.
• Explain policy coverage, claim status, and procedures.
• Resolve inquiries while maintaining customer satisfaction.
• Collaborate with internal teams to process claims.
• Stay up-to-date on products and regulations.

Skills

Communication skills

Interpersonal skills

Discretion and professionalism

Customer service software

FNOL knowledge

Job description

The Customer Service Agent at Insurance handles inbound customer inquiries and provides exceptional support in the insurance industry. This role assists customers with workers' compensation claims, specifically, First Notice of Loss (FNOL) calls. The ideal candidate will have experience in customer care within the insurance sector.

Key Responsibilities

• Handle inbound customer service calls related to workers' compensation insurance.
• Manage First Notice of Loss (FNOL) calls, accurately documenting all details.
• Provide clear and concise information to customers regarding policy coverage, claim status, and procedures.
• Resolve customer inquiries and concerns efficiently while maintaining a high level of customer satisfaction.
• Collaborate with internal teams to ensure timely and accurate processing of claims.
• Maintain up-to-date knowledge of company products, services, and industry regulations.

Qualifications & Desired Skills

• 6 months to 2 years previous experience in the insurance industry, particularly in customer service or claims handling.
• Familiarity with workers' compensation insurance and FNOL processes.
• Strong communication and interpersonal skills.
• Ability to handle sensitive information with discretion and professionalism.
• Proficiency in using customer service software and tools