Customer Care & Support Specialist

Dempsey Resource Management Inc.; Makati; Sur place; PHP 240 000 - 360 000; Plein temps

Résumé du poste

Dempsey Resource Management Inc. is seeking a Customer Care Specialist in Metro Manila to join our client-facing team. You will handle inbound calls and emails, addressing customer inquiries while promoting the company’s services and products.

The role emphasizes accurate data encoding, adherence to call management standards, and proactive engagement to build customer interest. Strong communication skills are essential for success in this position.

Qualifications

• Bachelor's degree in any field.
• At least 1 year of relevant work experience.
• Excellent verbal communication skills.

Responsabilités

• Handle inbound calls and respond to customer inquiries via call and email.
• Engage customers to promote services/products and perform follow-up calls as needed.
• Maintain data accuracy and encode interactions according to standards.

Formation

Bachelor's degree

Description du poste

Dempsey Resource Management Inc. is seeking a Customer Care Specialist in Metro Manila to join our client-facing team. You will handle inbound calls and emails, addressing customer inquiries while promoting the company’s services and products.

The role emphasizes accurate data encoding, adherence to call management standards, and proactive engagement to build customer interest. Strong communication skills are essential for success in this position.