Provider Inquiries Analyst

MedRisk LLC; Mandaluyong; On-site; PHP 223,000 - 469,000; Full time

Job summary

MedRisk LLC in Mandaluyong, National Capital Region, Philippines, is hiring for a permanent onsite Customer Service/Call Center Associate. You will respond to provider or client inquiries by phone, email, or fax, log touches in our tracking system, and maintain professional communications with providers.

The role requires 1-3 years in a call center or customer service, high accuracy, strong typing (40 WPM) and proficiency with MS Word and Excel.

Qualifications

• 1-3 years experience in call center or customer service.
• Able to handle high call volume while meeting productivity standards.
• Proficient with MS Word and Excel.
• Excellent written and verbal communication skills.
• Strong attention to detail.

Responsibilities

• Answer phone calls and respond to provider inquiries.
• Handle provider emails and FAX inquiries as assigned.
• Log all provider interactions fully and professionally.
• Interact with providers in a professional and courteous manner.
• Adhere to Productivity Standards as documented.
• Regular, reliable, and punctual attendance is required.
• Other duties as assigned.

Skills

Call center experience

High-volume call handling

Verbal communication

Written communication

Data entry

Attention to detail

Customer focus

Education

High school diploma or equivalent

Tools

MS Word

Excel

Touch typing

Job description

Mandaluyong, National Capital Region, PH

4 days ago Requisition ID: 2940

Job Description

This is a permanent onsite position

Job Purpose:

Under moderate supervision, this position is responsible for responding to provider or client inquiries via phone, fax or email. Medata’s proprietary workers compensation and auto liability claims cost-containment software will be utilized to look up these inquiries and all “touches” will be logged in Customer Service tracking/logging software.

Duties:

• Answer phone calls and respond to provider’s inquiries as appropriate
• Handle provider email and FAX inquiries as assigned and as appropriate
• Log all provider interaction “touches” fully, accurately and professionally
• Handle all contact with all providers in a professional and courteous manner
• Adhere to Productivity Standards as documented
• Regular, reliable, and punctual attendance is required as an essential function of this role
• Other duties as assigned

Requirements/Skills/Qualifications:

• Experience working in a Call Center and/or Customer Service department, 1-3 years
• Ability to work in a high call volume environment while meeting Productivity Standards with high quality
• Answer inquiries by clarifying desired information: researching, locating, and providing appropriate information
• Researching billing history
• Proficiency with touch-typing at a minimum or 40 WPM
• Proficiency with 10-key pad at 9000+ kph or equivalent bill processing rate
• Proficiency with MS Word and Excel
• Excellent written and verbal communication skills
• High School diploma or equivalent
• Strong attention to detail
• Customer Focus
• Customer Service
• Data Entry Skills
• Phone Skills
• Verbal Communication

Preferences:

• Associates Degree preferred
• Building Relationships
• People Skills
• Interpersonal Savvy
• Problem Solving
• Multi-tasking
• Knowledge of MS Outlook
• Knowledge of medical terminology
• Knowledge of workers compensation terminology