WooCommerce Store Assistant

Tavor Perry; Carcar; On-site; PHP 279,000 - 391,000; Full time

Job summary

Tavor Perry is seeking an experienced E-commerce Customer Support & Operations Specialist to own daily store operations and customer communications. You will handle customer emails, manage orders end-to-end in WooCommerce, coordinate with suppliers, and help expand our product catalogue.

You should have hands-on experience running an online store, be fluent in written English, and thrive in a fast-paced environment where initiative and attention to detail drive customer satisfaction and growth.

Qualifications

• Proven hands-on experience in e-commerce or dropshipping operations.
• Direct experience with WooCommerce, order management, product uploads, and refunds.
• Working knowledge of WordPress dashboards, editing product pages, and basic troubleshooting.
• Excellent written English for customer-facing email support.
• Experience owning end-to-end order management, shipping issues, returns and refunds.
• Experience with product research and supplier sourcing, weighing cost, quality, and reliability.
• Familiar with supplier platforms, tracking tools, and spreadsheets.
• Dependable, precise, and able to work with minimal supervision.
• Strong communication skills with fast and consistent responsiveness.

Responsibilities

• Answer customer inquiries by email covering order status, shipping timelines, product questions, returns, and refunds
• Run the full order lifecycle in WooCommerce, processing, fulfilment, tracking, cancellations, and refunds included
• Work directly with suppliers on order placement, stock availability, shipping timelines, and issue resolution
• Track and clear shipping exceptions such as delays, lost parcels, and incorrect or damaged deliveries
• Process returns, replacements, and refunds in line with store policy
• Study and source new products, weighing suppliers on cost, quality, shipping reliability, and margin potential
• Build and hold product listings in WooCommerce and WordPress, titles, descriptions, images, variations, pricing, and inventory levels included
• Keep watch on recurring customer complaints and flag product or supplier quality issues before they escalated
• Hold accurate records of orders, customer tickets, and supplier correspondence
• Keep inventory and product data current across the store

Skills

E-commerce ops

WooCommerce

WordPress

Written English

Order management

Product research

Supplier sourcing

Spreadsheets

Communication

Tools

Zendesk

Gorgias

Freshdesk

Help Scout

Canva

Shopify

BigCommerce

PayPal

Stripe

Job description

Job Summary:

We're excited to be adding an experienced E-commerce Customer Support & Operations Specialist to own our daily store operations and customer communications. The role sits at the centre of our order flow — handling customer emails, running orders end to end in WooCommerce, working with suppliers, and studying new products to add to our catalogue. We need someone who has genuinely run an online store before, not a general administrative assistant looking to move into e-commerce.

Key Responsibilities:

• Answer customer inquiries by email covering order status, shipping timelines, product questions, returns, and refunds




• Run the full order lifecycle in WooCommerce, processing, fulfilment, tracking, cancellations, and refunds included




• Work directly with suppliers on order placement, stock availability, shipping timelines, and issue resolution




• Track and clear shipping exceptions such as delays, lost parcels, and incorrect or damaged deliveries




• Process returns, replacements, and refunds in line with store policy




• Study and source new products, weighing suppliers on cost, quality, shipping reliability, and margin potential




• Build and hold product listings in WooCommerce and WordPress, titles, descriptions, images, variations, pricing, and inventory levels included




• Keep watch on recurring customer complaints and flag product or supplier quality issues before they escalated




• Hold accurate records of orders, customer tickets, and supplier correspondence




• Keep inventory and product data current across the store

Mandatory Skills:

• Proven hands‑on experience in e-commerce or dropshipping operations — not general administrative support




• Direct working experience with WooCommerce, order management, product uploads, inventory updates, and refunds included




• Working knowledge of WordPress, moving around the dashboard, editing product pages, and basic troubleshooting included




• Excellent written English suited to customer‑facing email support — clear, professional, and empathetic




• Experience owning end-to-end order management, shipping problems, returns, and refunds included




• Demonstrated experience in product research and supplier sourcing, weighing cost, quality, and delivery reliability




• At ease across supplier platforms, tracking tools, and spreadsheets




• Dependable, precise, and able to work under your own direction




• Strong communication skills with fast, consistent responsiveness

Preferred Skills:

• Experience with dropshipping supplier platforms such as AliExpress, CJdropshipping, Spocket, or similar




• Familiarity with helpdesk software such as Zendesk, Gorgias, Freshdesk, or Help Scout




• Basic image editing for product listings using Canva, Photoshop, or equivalent




• Experience with further e-commerce platforms such as Shopify or BigCommerce




• Familiarity with payment gateways and handling disputes or chargebacks through PayPal or Stripe




• Basic grasp of product page SEO and conversion‑focused product copy




• Ability to carry several priorities side by side without dropping details

Why Join Us:

This role carries real ownership — you'll be the person customers hear from and the person holding our operations running smoothly. You'll work closely with a hands‑on team that values initiative, clear communication, and people who catch problems before they become problems. There's genuine room to grow as the store stretches.