End-to-End WooCommerce Store Ops & Support

Tavor Perry; Carcar; On-site; PHP 279,000 - 391,000; Full time

Job summary

Tavor Perry is seeking an experienced E-commerce Customer Support & Operations Specialist to own daily store operations and customer communications. You will handle customer emails, manage orders end-to-end in WooCommerce, coordinate with suppliers, and help expand our product catalogue.

You should have hands-on experience running an online store, be fluent in written English, and thrive in a fast-paced environment where initiative and attention to detail drive customer satisfaction and growth.

Qualifications

• Proven hands-on experience in e-commerce or dropshipping operations.
• Direct experience with WooCommerce, order management, product uploads, and refunds.
• Working knowledge of WordPress dashboards, editing product pages, and basic troubleshooting.
• Excellent written English for customer-facing email support.
• Experience owning end-to-end order management, shipping issues, returns and refunds.
• Experience with product research and supplier sourcing, weighing cost, quality, and reliability.
• Familiar with supplier platforms, tracking tools, and spreadsheets.
• Dependable, precise, and able to work with minimal supervision.
• Strong communication skills with fast and consistent responsiveness.

Responsibilities

• Answer customer inquiries by email covering order status, shipping timelines, product questions, returns, and refunds
• Run the full order lifecycle in WooCommerce, processing, fulfilment, tracking, cancellations, and refunds included
• Work directly with suppliers on order placement, stock availability, shipping timelines, and issue resolution
• Track and clear shipping exceptions such as delays, lost parcels, and incorrect or damaged deliveries
• Process returns, replacements, and refunds in line with store policy
• Study and source new products, weighing suppliers on cost, quality, shipping reliability, and margin potential
• Build and hold product listings in WooCommerce and WordPress, titles, descriptions, images, variations, pricing, and inventory levels included
• Keep watch on recurring customer complaints and flag product or supplier quality issues before they escalated
• Hold accurate records of orders, customer tickets, and supplier correspondence
• Keep inventory and product data current across the store

Skills

E-commerce ops

WooCommerce

WordPress

Written English

Order management

Product research

Supplier sourcing

Spreadsheets

Communication

Tools

Zendesk

Gorgias

Freshdesk

Help Scout

Canva

Shopify

BigCommerce

PayPal

Stripe

Job description

Tavor Perry is seeking an experienced E-commerce Customer Support & Operations Specialist to own daily store operations and customer communications. You will handle customer emails, manage orders end-to-end in WooCommerce, coordinate with suppliers, and help expand our product catalogue.

You should have hands-on experience running an online store, be fluent in written English, and thrive in a fast-paced environment where initiative and attention to detail drive customer satisfaction and growth.